Customer Service Representative

1 month ago


Boise, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering an opportunity for a Customer Service Representative in Boise, Idaho. This role is pivotal in the communication and relationship between our organization and customers. Your primary focus will be on initiating outbound calls and receiving inbound calls from borrowers, maintaining a high standard of quality during every call, and providing education and counseling to borrowers as necessary.

Responsibilities:
• Initiate outbound calls and handle inbound calls from borrowers to maintain strong customer relations
• Ensure accurate processing of returned payments and take appropriate actions
• Uphold the highest standards of quality during every call
• Be knowledgeable about regulatory requirements: FDCPA, RESPA, FCRA to provide accurate information to customers
• Review borrowers for Home Retention Programs based on loan type and educate them accordingly
• Work towards maintaining a downward trend in delinquency ratios
• Adhere to work schedules and attendance policies, demonstrating good attendance and punctuality
• Participate in training/cross-training and other educational classes that will benefit the individual as it relates to the job
• Show a keen interest in maintaining clear work-life balance
• Use Microsoft Word and Excel for data entry and email correspondence
• Schedule appointments as necessary for borrowers• Proficiency in Microsoft Excel and Microsoft Word
• Experience in a call center customer service role
• Ability to handle both inbound and outbound calls
• Proven track record in providing excellent customer service
• Competency in data entry and order entry tasks
• Ability to communicate effectively via email correspondence
• Capacity to schedule appointments in an organized and timely manner
• Experience in answering inbound calls swiftly and professionally
• Adept at multitasking in a fast-paced environment
• Strong problem-solving skills and ability to handle customer queries effectively

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