Product Support Specialist

1 month ago


Dover, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Product Support Specialist to become a part of our team in Dover, Delaware. In this role, you will be tasked with overseeing the sales aspect of our operations, from lead generation to pipeline development. This is a short term contract employment opportunity.

Responsibilities:

• Oversee and manage the entire sales process
• Develop and enhance sales lead channels
• Generate leads and build a robust pipeline
• Instruct team members on how to achieve deliverables
• Use technical skills such as Cisco Technologies, Citrix Technologies, and Cloud Technologies to support product sales
• Utilize knowledge of Computer Hardware and Dell Technologies to provide in-depth product support
• Employ About Time and Active Directory skills for efficient work management
• Utilize Backup Technologies for data security and management
• Effectively communicate with customers and team members to ensure smooth operations.• Minimum of 3+ years of experience in a Product Support Specialist role or a similar technical support role
• Proficiency in Cisco Technologies is required
• Familiarity with Citrix Technologies is an essential requirement
• Strong understanding and experience with Cloud Technologies
• Must have experience with Computer Hardware
• Knowledge of Dell Technologies is necessary
• Proficiency in using 'About Time' software
• Experience with Active Directory is required
• Must have a strong background in various Backup Technologies
• Excellent communication skills, both written and verbal, are mandatory

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