Help Desk Specialist
1 week ago
Overview
The Service Desk Analyst I is a critical role within our IT organization, responsible for providing exceptional customer service and support to our employees and customers.
Key Responsibilities
- Troubleshoot and resolve tickets within SLAs related to operations and end-user requests.
- Comply with standard processes and procedures documentation.
- Provide strong customer service focus to successfully interact with end-users and peer teams.
- Interact closely with customers to understand their needs and/or requirements.
- Able to coordinate with geographically dispersed teams to achieve results.
- Consistently seek to develop self and skills needed to be prepared for future opportunities.
- Contact support teams as necessary to assist with incident resolution regarding system outages.
- Follow up on unresolved ticket status on behalf of the customer.
- Resolve password/account access related calls.
- Receive, log, and manage several calls each day from internal and external customers via telephone and/or web-based ticketing system.
- Troubleshoot IT-related incidents, related but not limited to, software, network, laptops/desktops, and printers.
- Escalate unresolved calls to various support teams.
- Able to support 24x7x365 on-call rotation as needed.
Requirements
- High degree of initiative, mature judgment, and discretion.
- Must perform well in high-energy, dynamic, and team-oriented environments.
- Able to work in a team environment.
- Solid written and verbal communication skills.
- Experience working with an enterprise ticketing system.
- Self-motivated achiever who gains satisfaction from providing excellent customer service.
- Strong knowledge of Microsoft-based operating systems.
Preferred Qualifications
- Bachelor's Degree in an IT-related discipline, or the equivalent combination of education, professional training, and/or work experience.
- 1+ years of experience in an IT support environment.
- ITIL Service Management experience preferable but not essential.
- Active Directory knowledge a plus.
- CompTIA IT Certifications a plus.
Why Join Our Team
We are looking for a highly motivated and customer-focused Service Desk Analyst I to join our team. As a Service Desk Analyst I, you will have the opportunity to work in a fast-paced environment, provide exceptional customer service, and develop your skills in IT service management.
-
Technical Support Specialist
6 days ago
Greensboro, North Carolina, United States K2 Staffing, LLC Full timeJob OverviewWe are seeking an experienced Technical Support Specialist to join our team at K2 Staffing, LLC. This is a rewarding opportunity for a skilled professional to provide top-notch technical support and services to our clients.
-
Service Desk Support Specialist
1 week ago
Greensboro, North Carolina, United States TEKsystems Full timeJob DescriptionAs a Service Desk Analyst at TEKsystems, you will be the first point of contact for employees and customers, providing exceptional customer service and technical support. Your primary responsibility will be to answer incoming calls, track information in a call tracking system, and use a knowledge management tool to resolve level 1 incidents in...
-
Technical Support Specialist
6 days ago
Greensboro, North Carolina, United States Resource Logistics Full timeDesktop Support RoleAt Resource Logistics, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing analytical, technical, and administrative support to local and remote end-users, as well as production lines.Key Responsibilities:Provide technical support for Windows/Mac OS,...
-
Technical Support Specialist
7 days ago
Greensboro, North Carolina, United States Tekfortune Inc Full timeRole OverviewTekfortune Inc is a leading consulting firm providing permanent, contract, and project-based staffing services to top organizations worldwide. In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. Our staffing experts can help you find the best job for you.Key ResponsibilitiesPerform...
-
Enterprise IT Support Specialist
6 days ago
Greensboro, North Carolina, United States TEKsystems Full timeJob OverviewIn a rapidly evolving technological landscape, our client seeks an exceptional Service Desk Analyst to join their team in Winston-Salem. As a key member of their IT support department, you will play a vital role in ensuring the smooth operation of their business.
-
Ophthalmic Surgical Specialist
1 week ago
Greensboro, North Carolina, United States Slightpath Medical Full timeSightpath Medical is a leading provider of mobile cataract and LASIK services across the U.S. We are seeking an experienced Ophthalmic Surgical Specialist to join our team.**Estimated Salary:** $80,000 - $110,000 per year, depending on location and experience.We offer a comprehensive training program to help you master the latest innovations in ophthalmic...
-
Diagnostic Imaging Specialist
3 days ago
Greensboro, North Carolina, United States National Staffing Solutions-Surgical Services Full timeWe are seeking a skilled Diagnostic Imaging Specialist to join our team at National Staffing Solutions-Surgical Services. This is a 13-week contract with a premium pay package based on 10 hour shifts and 40 hours per week, including tax-free stipends.About the JobThis position involves working as an MRI Technologist in Greensboro, North Carolina. You will be...
-
Travel Radiology Specialist
3 days ago
Greensboro, North Carolina, United States Cross Country Allied Full timeWe are seeking a skilled Travel Radiology Specialist to join our team in Morehead, Kentucky. This exciting opportunity is part of a 13-week assignment, working 40 hours per week with an 8-hour day shift.As a Radiology Specialist, you will be responsible for preparing patients for testing by administering radioactive drugs. Working under the supervision of a...
-
Diagnostic Imaging Specialist
6 days ago
Greensboro, North Carolina, United States Focus Staff Full timeExplore new horizons with Focus Staff, a leader in travel healthcare professional staffing. As a Diagnostic Imaging Specialist, you'll play a vital role in delivering high-quality patient care in the evenings.About the JobWe're seeking an experienced CT Technologist to join our team for a 13-week contract in Greensboro, North Carolina. If you're passionate...
-
Child Development Specialist
5 days ago
Greensboro, North Carolina, United States Behavior Consultation and Psychological Services PLLC Full timeAt Behavior Consultation and Psychological Services PLLC, we are seeking a dedicated and enthusiastic Child Development Specialist to join our team. This rewarding role involves working with children in an elementary school setting or at home-based locations in Rockingham County, NC.The estimated annual salary for this position is $43,000 - $60,000,...
-
Diagnostic Imaging Specialist
6 days ago
Greensboro, North Carolina, United States Host Healthcare Full timeWe are seeking a skilled Diagnostic Imaging Specialist to join our team in Greensboro, North Carolina. As a Diagnostic Imaging Specialist, you will be responsible for performing imaging procedures such as computed tomography (CT) scans to aid in the diagnosis and treatment of various medical conditions.Job DescriptionThis is a travel assignment with Host...
-
Diagnostic Imaging Specialist
1 day ago
Greensboro, North Carolina, United States Focus Staff Full timeJob Overview:">We are seeking a skilled Diagnostic Imaging Specialist to join our team in Greensboro, North Carolina.">About the Job:">This 13-week contract position offers a unique opportunity to work as a CT Technologist in a dynamic healthcare setting. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining advanced...
-
Fitness Sales Ambassador
5 days ago
Greensboro, North Carolina, United States Orangetheory - Franchise #0318 Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Fitness Sales Ambassador. This is an exciting opportunity for someone who is passionate about fitness and wants to make a difference in people's lives.Job OverviewThe Fitness Sales Ambassador will be responsible for greeting clients, presenting the Orangetheory...
-
Caregiving Specialist for PCU Unit
6 days ago
Greensboro, North Carolina, United States HealthEcareers - Client Full timeOverviewWe are seeking a dedicated Caregiving Specialist to join our team in Greensboro, North Carolina. This opportunity offers a chance to work with a progressive care unit, providing top-notch patient care and contributing to the growth of our healthcare organization.Salary and BenefitsThis role comes with a competitive salary package based on 12 hour...
-
Medical Imaging Specialist
4 days ago
Greensboro, North Carolina, United States TotalMed Allied Full timeSeeking a skilled Medical Imaging Specialist for a travel assignment in Morehead, Kentucky. This 13-week contract offers a unique opportunity to work with TotalMed Allied and gain valuable experience in the field.About the JobWe are looking for a highly motivated and experienced Nuclear Medicine Technologist to join our team. As a Medical Imaging Specialist,...
-
General Merchandise Specialist
2 days ago
Greensboro, North Carolina, United States Walmart Full time**Career Opportunity**We are seeking a highly motivated and customer-centric General Merchandise Specialist to join our team at Walmart. As a key member of our General Merchandise team, you will be responsible for delivering an exceptional customer experience and contributing to the success of our store.**Responsibilities and Expectations:**Provide excellent...
-
Digital Experience Specialist
3 weeks ago
Greensboro, North Carolina, United States Photobiz, LLC Full timeJob OverviewAs a Website Support Specialist at PhotoBiz/Zibster, you'll have the opportunity to make a real impact on our clients' online presence. We're looking for a talented individual to join our team and help us deliver exceptional digital experiences.Key Responsibilities:Design and build high-performing websites that showcase our clients' brands and...
-
Addiction Recovery Specialist
1 week ago
Greensboro, North Carolina, United States Amethyst Consulting & Treatment Solutions, PLLC Full timeAmethyst Consulting & Treatment Solutions, PLLC is a leading provider of addiction recovery services.About the PositionWe are seeking an experienced Addiction Recovery Specialist to join our team in providing outpatient treatment services for adults and adolescents struggling with substance abuse.The ideal candidate will have excellent clinical skills,...
-
Diagnostic Imaging CT Specialist
2 days ago
Greensboro, North Carolina, United States OneStaff Medical Full timeAbout the JobOneStaff Medical is seeking a skilled Diagnostic Imaging CT Specialist to join our team for a travel assignment in Greensboro, North Carolina.Job DetailsType: TravelShift: 8 hours, nights (4x10-hour shifts)Employment Type: TravelEstimated SalaryWe estimate the weekly salary to be around $1,200-$1,500 per week, based on an hourly wage of...
-
Event Support Specialist
4 days ago
Greensboro, North Carolina, United States Mark Rink Full timeAre you a detail-oriented and proactive professional seeking a rewarding career in event coordination? Mark Rink is currently looking for an Event Support Specialist to join our team!Job DescriptionWe are seeking a highly organized and communicative Event Support Specialist to provide administrative and operational support for events. In this role, you will...