Call Center Team Lead

2 months ago

Cleveland, United States Prestige Staffing Full time
Job DescriptionJob DescriptionJobID: 47981

Are you ready to make a move into Call Center Leadership? Prestige is searching for a Call Center Team Lead. This role is full time and will be based out of Cleveland, OH. This is an onsite position managing a team of 12-15 work from home agents located throughout the United States.

JOB DESCRIPTION:
Full-time position open in the Cleveland office. This is an onsite position in office managing a team of 12-15 work from home agents located throughout the United States. If you are a call center agent with a desire to make the next step in your career, this position is for you 

The ideal candidate will have a background working in a call center with a sales mindset. A strong coaching and development background along with a solid understanding and experience with reporting and Excel. This is an agent focused position designed to develop agents to understand and meet all KPI’s.

RESPONSIBILITIES:

  • Create and update various reports using Excel and 3rd party reports. Update daily, weekly and monthly as needed to remain current
  • Assist with reviewing resumes/applications and conduct preliminary interviews with candidates
  • Assist with onboarding and training new hires
  • Provide regularly scheduled coaching to agents to improve performance
  • Assist agents with all questions regarding processes, procedures, and disciplinary actions
  • Provide any escalation necessary to either site managers, area managers or district managers, etc., for any “emergency” situation that may arise at a store location before or after hours
  • Oversee and ensure conflict resolution between agents and customers
  • Ensure all agents are achieving the various established performance metrics and taking coaching/corrective action as needed to achieve and maintain those metrics
  • Assist with reviewing and tracking agent schedules so all call center hours of operation are adequately staffed.
  • Ensure that all employees follow and understand all company policies and procedures
  • Answer incoming calls on as needed basis
  • Other responsibilities as assigned
 
#zr-rep

  • Call center representative

    4 weeks ago

    Cleveland, United States Randstad Full time

    Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? We are currently seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. This position requires you to be on...

  • Healthcare Call Center Specialist

    1 week ago

    Cleveland, Ohio, United States Aucera Full time

    Aucera is a leading provider of healthcare services, and we're seeking a skilled Customer Service Representative - Health Insurance Expert to join our team. As a Healthcare Call Center Specialist, you will be responsible for providing exceptional customer service and support to our clients' customers.Job OverviewWe are a dynamic company with a strong...

  • Call Center Representative

    3 hours ago

    Cleveland, Ohio, United States Par Acquisition Company Inc Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Provide A Ride - Call Center. In this role, you will be responsible for answering incoming calls, responding to customer inquiries, and resolving any issues that may arise.You will also be responsible for creating and maintaining accurate records, verifying customer...

  • Call Center Representative

    4 weeks ago

    Cleveland, United States Randstad North America, Inc. Full time

    Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? We are currently seeking candidates who are passionate about helping our business and enjoy working in a fast paced environmen Call Center, Representative, Customer Service, High School, Retail, Staffing

  • Call Center Leadership Position

    4 hours ago

    Cleveland, Ohio, United States Amsdell Companies Full time

    Job DescriptionWe are seeking a highly skilled Call Center Leadership Position professional to join our management team. As a key member of our team, you will be responsible for leading and managing a team of remote sales and customer service agents. The successful candidate will have a strong coaching and development background, as well as a solid...

  • Call Center Support Operator II

    3 months ago

    Cleveland, United States Cleveland Clinic Full time

    Call Center Support Operator IIJoin Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers,...

  • Geriatric Nursing Team Lead

    3 weeks ago

    Cleveland, United States Life Care Center of Cleveland Full time

    About the Role:We are seeking a skilled LPN Unit Care Coordinator to lead our team and provide exceptional patient care at Life Care Center of Cleveland. As a key member of our interdisciplinary team, you will be responsible for supervising, implementing, coordinating, and managing patient care.Job Description:The LPN Unit Care Coordinator is a vital role...

  • Childcare Team Lead

    3 weeks ago

    Cleveland, Ohio, United States OMJCC Full time

    **Job Overview**Ohio Means Jobs Cleveland Cuyahoga County is seeking a highly skilled and compassionate Childcare Team Lead to join our team at the local crisis center on the East side of Cleveland. This role is ideal for individuals who are passionate about providing exceptional care and support to children and families in need.**About the Role**We are...

  • Medical Center Surgical Team Member

    6 days ago

    Cleveland, Ohio, United States Cleveland Medical Center Full time

    About Cleveland Medical CenterCleveland Medical Center is a renowned medical institution dedicated to providing top-notch patient care and pushing the boundaries of medical research.Surgical Team Member OpportunityWe are currently looking for a qualified Operating Room Nurse to join our team on a temporary basis. This position offers a highly competitive...

  • Team Lead, Infection Prevention

    3 weeks ago

    Cleveland, United States University Hospitals Full time

    A Brief Overview. The Team Lead, Infection Prevention serves as a strategic partner, responsible for leading activities within the UH Cleveland Medical Center Infection Prevention Department, and works in an integrated function with the assigned Mark Infection, Team Lead, Project Management, Leadership, Market Manager, Healthcare, Business Services

  • Behavioral Health Specialist/Group Facilitator

    3 weeks ago

    Cleveland, Ohio, United States Ace Wellness Center Full time

    Job OverviewAce Wellness Center seeks a qualified Behavioral Health Specialist to join our clinical team.Salary and Benefits$28-$35 per hour, full-time position with benefits including dental insurance, employee discounts, health insurance, life insurance, paid time off, professional development assistance.Key ResponsibilitiesLeads and coordinates...

  • Call Center Representative

    3 weeks ago

    Cleveland, Ohio, United States Aramark Full time

    Job Overview"> Aramark is seeking a highly skilled Customer Service Coordinator to join our team. This role is responsible for providing exceptional customer service and support to our clients, ensuring timely and efficient delivery of services. As a key member of our dispatch operations team, you will play a critical role in facilitating smooth...

  • Client Call Center Representative/Receptionist

    5 months ago

    Cleveland, United States The Friedkin Group Full time

    Client Call Center Representative/ Receptionist - Metro Lexus (Full-Time) Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Client Call Center Representative/Receptionist at our Metro Lexus dealership located in Cleveland, Ohio. Metro Lexus was...

  • Leading Neurologist Wanted for Headache Center

    3 weeks ago

    Cleveland, Ohio, United States The MetroHealth System Full time

    About the OpportunityThe MetroHealth System, a major teaching affiliate of Case Western Reserve University School of Medicine, is seeking an experienced neurologist to lead our newly developing Headache Center. As Northeast Ohio's most advanced Level 1 Trauma Center and a certified Comprehensive Stroke Center, we provide high-quality, contemporary neurologic...

  • Clinical Team Lead

    6 hours ago

    Cleveland, Ohio, United States University Hospitals Full time

    This is a unique opportunity for a seasoned Nurse Manager to join our team at University Hospitals and lead our dynamic transplant nursing unit. With a strong background in nursing leadership and a passion for delivering high-quality patient care, you will be instrumental in shaping the future of our organization. As a key member of our leadership team, you...

  • Environmental Services Team Lead

    3 weeks ago

    Cleveland, Ohio, United States Sodexo Full time

    About University Hospitals Cleveland Medical CenterFounded in 1866, University Hospitals Cleveland Medical Center has a long history of delivering exceptional healthcare to the residents of Northeast Ohio.Salary and BenefitsWe offer a competitive salary, estimated at $85,000 - $110,000 per year, based on experience. Our comprehensive benefits package...

  • Insurance Sales Team Lead

    7 days ago

    Cleveland, Ohio, United States The Prugar Agency Full time

    OverviewThe Prugar Agency is seeking a driven Sales Manager to lead our life insurance sales team. As a key member of our team, you will develop sales strategies, mentor team members, and enhance client relationships.ResponsibilitiesRecruit, train, and mentor the sales team.Develop and implement sales strategies to meet revenue targets.Monitor team...

  • Clinical Team Lead

    4 weeks ago

    Cleveland, United States Traditions Health Full time

    Traditions Health is seeking a new Clinical Team Lead RN to join our growing Hospice Team in Cleveland!About Us: Since 2008, Traditions Health has been a leader in high-quality home health, hospice, and palliative care. We have grown from a single location to more than 130 locations across 18 states, allowing us to broaden our service area and reach more...

  • Clinical Team Lead

    3 weeks ago

    Cleveland, United States Traditions Health Full time

    Traditions Health is seeking a new Clinical Team Lead RN to join our growing Hospice Team in Cleveland!Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.About Us: Since 2008, Traditions Health has been a leader in high-quality home health, hospice, and palliative care. We have grown from a...

  • Front-End Development Team Lead

    3 weeks ago

    Cleveland, Ohio, United States The Sherwin-Williams Company Full time

    Job Summary:The Sherwin-Williams Company is seeking a highly skilled Sr. User Interface Developer to lead the development of innovative web applications. As a key member of the IT team, you will work closely with business units to identify project requirements, analyze technical feasibility, and design user-centered interfaces. With a strong background in...