Application Support Engineer

1 month ago


New York, United States Robert Half Full time
Job DescriptionJob DescriptionWe are on the hunt for an Application Support Engineer to join our team in New York. The role is based in the fintech industry, with a focus on providing support to our customers by resolving inquiries and technical issues. The position involves maintaining customer records and collaborating with various teams to improve our services.

Responsibilities:
• Efficiently handle client inquiries as the initial point of contact, providing solutions via various communication channels.
• Manage technical problems pertaining to digital card issuance processes, liaising with the engineering team when required.
• Document encountered issues and their resolutions in our support knowledge base to improve self-service options for clients.
• Lead the onboarding process for new clients, ensuring they can fully utilize our platform’s capabilities.
• Regularly review client accounts and conduct check-ins to proactively address potential issues and identify growth opportunities.
• Disseminate insights and updates about our products to ensure clients are well-informed and derive maximum value from our services.
• Collaborate closely with the product team to report and prioritize recurring customer feedback and feature requests.
• Work with the engineering team to manage issues, providing clients with clear progress updates and timelines.
• Attend internal meetings to represent the customer's voice and advocate for enhancements that meet their needs.
• Utilize support and CRM tools such as JIRA Service Management, Zendesk, Salesforce, or similar to manage customer interactions and issues.• Proficiency in Cisco Technologies is a must.
• Familiarity with Citrix Technologies is required.
• Hands-on experience with Cloud Technologies.
• Knowledge of Dell Technologies is necessary.
• Expertise in Firewall Technologies is essential.
• Proficiency in Active Directory is expected.
• Experience with Backup Technologies is required.
• Must have a strong understanding of Computer Hardware.
• Experience in Configuration Management is needed.
• Excellent Customer Service skills are required.

  • New York, United States Social Capital Resources Full time

    Application Support Engineer $140-160k base + bonus4 days onsite/weekForeign investment bank seeks a Front Office Application Support Specialist. The ideal candidate must have functional and technical knowledge of Bonds and Credit market. Daily IT support of ION & Murex application, working in the front-office, project management and development....


  • New York, New York, United States Aloden, Inc. Full time

    Job Title: Senior Application Support Engineer We are seeking an experienced Senior Application Support Engineer to join our team at Aloden, Inc. in New York. The ideal candidate will have a strong background in application development and support, preferably in a financial services environment.Key Responsibilities:Provide front-office application support,...


  • New York, United States firstPRO, Inc Full time

    firstPRO is now accepting resumes for a Senior Application Support Engineer role in NY, NY. This is a direct hire role with a hybrid workstyle.The Senior Application Support Engineer position supports customer-facing operations by responding to operational and business issues. In addition to technical responsibilities, this role includes leading a small...


  • New York, United States Aloden, Inc. Full time

    SRE / Applications Support Engineer Location: New York (Hybrid - 3 days onsite, 2 days remote) Candidate Preference: Local candidates or those willing to relocate to the New York area. Employment Type: W2 only Must-Have Skills: Application Support Experience: Approximately 7 years of experience in application support, ideally in a front-office...


  • New York, United States Pyramid Consulting Full time

    Immediate need for a talented Application Support Engineer This is a 12+months contract opportunity with long-term potential and is located in New York, NY (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:24-47850 Pay Range: $66 - $71/hour. Employee benefits include, but are not limited to, health insurance...


  • New York, United States firstPRO, Inc Full time

    FirstPro is now accepting resumes for a Senior Application Support Engineer position based in New York, NY. This role will focus on supporting customer-facing operations by responding to operational and business issues, leading a small team, and planning, deploying, and supporting client implementations of products. This is a permanent, direct-hire role that...


  • New York, United States City of New York Full time

    Company DescriptionJob Description Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support Specialist to report to the Executive Director of Service Delivery. The Applications Support Specialist will be responsible for...


  • New York, New York, United States Insight Global Full time

    **Job Requirements**We are seeking a highly skilled Web Application Engineer to join our Product Engineering team at Insight Global. This team is responsible for designing and building tools for a self-service portal that supports internal business operations teams.This role involves developing new features for the Offering Management platform using...


  • New York, United States eClercx Full time

    Job DescriptionApplication Support Developer Location: New York, United States Type: Full-time Department: Technology Summary eClerx is looking for a skilled Java and Python developer who is proficient in relational database platforms in a UNIX environment. The candidate should have all the necessary skills of a developer such as technical specification...


  • New York, New York, United States City of New York Full time

    Job Title: IT Application Support SpecialistEstimated Salary: $85,000 - $110,000 per year (depending on location and experience)About the Company: The City of New York is a leading public organization committed to delivering high-quality services to its citizens. Our technology team plays a vital role in supporting the city's operations, and we are seeking...


  • New York, United States Cravath Swaine Full time

    OVERVIEW The Desktop Applications Engineer will configure, install, and maintain Firm applications for end user computers. The role includes requirements gathering, customization, documentation, level 2/3 support and ongoing troubleshooting throughout the application's life cycle. The Applications Engineer assumes ownership of key applications, maintaining...


  • New York, United States Shulman Fleming & Partners Full time

    Contract EQD/COM Trading Applications Support EngineerMUST be local to New York City. This is a hybrid schedule at least 2 to 3 days in the office This is a mid-level engineer position supporting an Equity Derivatives & Commodities Futures Trading desk. The candidate must have experience in Equity Derivatives and/or Commodities and is willing to provide...


  • New York, New York, United States Fidelity Information Services Full time

    Datastage Support Specialist Job DescriptionWe are seeking an experienced Datastage Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption. You will also create and maintain complete documentation...


  • New York, New York, United States Guidepoint Full time

    Company OverviewGuidepoint is a leading research enablement platform that empowers clients to make informed decisions. Our innovative technology, real-time data, and expert network help organizations navigate complex information and turn answers into action.About the RoleWe are seeking an experienced Manager, Global Application Support to lead our technical...


  • New York, New York, United States firstPRO Full time

    Senior Application Support Engineer PositionThe role of Senior Application Support Engineer at firstPRO supports customer-facing operations by addressing operational and business issues. In addition to technical responsibilities, this position includes leading a small team, ensuring operational excellence, and driving continuous improvements. This position...


  • New York, United States Cognizant Technology Solutions Full time

    About Us: Cognizant is one of the world‘s leading professional services companies, transforming clients‘ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the...


  • New York, New York, United States Tech Tammina Full time

    Tech Tammina is looking for a Production .NET Support Specialist to be part of our Production Support Team. This team will be primarily responsible for identifying and resolving issues within existing legacy .NET applications.As a key member of our team, you will have strong ability to quickly learn, analyze, and resolve issues in multiple applications with...


  • New York, United States Alloy Full time

    Alloy is where you belong! Alloy solves the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Banks and Fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values:...


  • New York, New York, United States PhysicsX Full time

    We are seeking an accomplished Full Stack Engineer to help our customers solve their most important problems. At PhysicsX, we develop machine learning applications to massively accelerate physics simulations and enable a new frontier of optimization opportunities in design and engineering.About the Job DescriptionRapidly developing prototype interactive...


  • New York, New York, United States NYC Health Hospitals Full time

    Key ResponsibilitiesThe successful candidate for this Business Application Support Expert role will be responsible for supporting the implementation and maintenance of the PeopleSoft AP Module at NYC Health Hospitals. This includes setup, configuration, and troubleshooting of the module, as well as developing and enhancing AP-related queries.You will work...