SERVICE ADVISOR

3 weeks ago

Columbus, United States P4 Automotive Full time
Job DescriptionJob Description


Job Title: Automobile Service Advisor

Job Summary: As a Service Advisor you will play a critical role in delivering exceptional customer service and coordinating vehicle maintenance and repair services at the Columbus Auto Group. This position acts as a liaison between customers and the service department, ensuring a seamless service experience. The Service Advisor provides expert advice, schedules appointments, communicates service recommendations, and ensures customer satisfaction.

Duties and Responsibilities:

  1. Customer Interaction:
  • Greet customers warmly and professionally, establishing a positive rapport.
  • Listen attentively to customer concerns, document their vehicle issues, and gather necessary information for service evaluation.
  • Provide exceptional customer service, addressing questions, explaining services, and setting realistic expectations.
  1. Service Recommendation and Explanation:
  • Inspect vehicles, conduct preliminary diagnostics, and consult with technicians to identify necessary repairs or maintenance.
  • Communicate service recommendations to customers, explaining the benefits, urgency, and estimated costs.
  • Answer customer inquiries regarding parts, warranties, and service options.
  1. Service Appointment Scheduling and Coordination:
  • Schedule service appointments based on customer availability and the service department's capacity.
  • Coordinate service timelines with technicians and inform customers of any delays or changes.
  • Ensure efficient use of service resources to maximize productivity and customer satisfaction.
  1. Cost Estimation and Invoicing:
  • Prepare accurate and detailed cost estimates for services, parts, and labor.
  • Review invoices with customers, explaining itemized charges, warranty coverage, and payment options.
  • Collect payment, process transactions, and maintain financial records.
  1. Customer Communication and Follow-Up:
  • Keep customers informed about the status of their vehicle repairs, estimated completion times, and any unforeseen issues.
  • Provide regular updates through phone calls, emails, or other preferred communication methods.
  • Follow up with customers after service completion to ensure satisfaction and address any additional concerns.
  1. Documentation and Administrative Tasks:
  • Maintain organized and up-to-date records of customer information, vehicle history, service recommendations, and completed repairs.
  • Utilize computerized systems or software for accurate data entry and generating reports as needed.
  • Collaborate with other team members and assist in administrative tasks as required.

Requirements:

  • Previous experience as an automobile service advisor or in a customer service role within the automotive industry is preferred.
  • Strong interpersonal and communication skills to establish rapport and effectively communicate with customers and service department staff.
  • Excellent problem-solving abilities and the capacity to explain technical information in a clear and understandable manner.
  • Strong organizational skills to manage multiple tasks, prioritize work, and meet deadlines.
  • Proficiency in computerized systems, including service management software, diagnostic tools, and basic office applications.
  • Knowledge of automotive systems, parts, and repairs is advantageous.
  • Ability to work in a fast-paced, customer-focused environment.


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