Installation Technician

ReTech is a division of Concentric, LLC. At ReTech, our mission is to provide superior products and services for customers who are serious about preserving their network and facilities investments. Our team of experienced engineers and technicians have a proven record of success in helping world-class companies successfully navigate the dynamic environment of the telecommunications industry. (From their website http://retechonline.com/about-us.html)

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Job Summary

The Installation Technician/Level 4 requires minimum of 2 years’ experience as a Level 3 Installation Technician or equivalent. Strong management skills, supervise multiple/complex jobs and crews from start through completion and customer acceptance. Report to installation management and provide daily job status with pictures to project management. Assist in the training and development of Level 1, 2 & 3 installers assigned by installation management. A major aspect of this position is to ensure the highest standards of quality and service.

Key Job Responsibilities:

• Must be able to perform all the qualifications of a Level 3 Installation Technician.
• Complete understanding of the standard for working on live power safely.
• Perform daily pre-job tail-gate safety/job meetings and document.
• Ability to analyze job specifications and drawing packages.
• Assure installation is completed on time and within budget.
• Maintain a safe and hazard free work area.
• Meet all customer security requirements.
• Establish and maintain a professional rapport with Customers, Supervisor and Co-workers.
• Provide job progress reports to supervisor on status of job, material shortages, customer complaints, and unsafe or inoperable tools.
• Perform any required cable and installation testing prior to turn over to customer.
• Manage and report daily crew time and expense on job.
• Prepare installation Method of Procedure (MOP) and conduct MOP meeting as required by customer.
• Manage job scope of work changed using Job Information Memorandum (JIM) procedure, or the customer JIM procedure.
• Resolve job specification and/or drawing issues with customer interface.
• Responsible for quality processes on job and performing in -process quality audits.
• Perform quality checklist and correct any quality deficiencies prior to job completion.
• Responsible for managing crew tool requirements and tracking tool assets.
• Act as primary customer interface on job site.
• Ability to supervise subcontractor work.
• Perform routine preventative maintenance.
• Perform operations on working equipment with appropriate supervision.
• Lead and perform hot cuts during Maintenance Windows.
• Perform basic AC and DC wiring installation.
• Understand manufacturer specs and installation procedures of equipment for job.
• Bring a plant or equipment down or back up as needed.
• Perform battery removals and installations (new & replacements).
• Perform ore-test and acceptance checklist prior to job completion.
• Perform accurate Midtronics/Fluke and other testing reports.
• UPS Factory Training on Powerware, Liebert, APC, MGE, ETC.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.
• Other duties as assigned.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Critical Power leadership, resulting in positive customer and Company impact.
  

Job Requirements:

• High School or GED Diploma required. Prefer an associate degree or bachelor’s degree in electrical and/or electronics from an approved college or university or very strong equivalent experience.
• Minimum of 2 years of OEM experience or five years of progressively difficult experience in DC power installation, maintenance, and repair.
• Must have 5+ years related experience - Central Office installation environment, and a minimum (5) five years related experience in DC Power installation, including Power Plant and 12V and 2V batteries.
• Common Telecom Manufacturer equipment certifications.
• Knowledge of equipment, manufacturer’s specifications, estimation experience.
• Experience in the telecom industry and/or cable industry including engineering and installation of Ironwork, Strong Engineering Skills, Site Conditioning, DC Power, Primary Power, Batteries, Common Systems, Transport/Facilities, Digital Switch, and all phases of complex AC wiring.
• Must have or able to obtain an TWIC card.
• Must pass all required pre-employment requirements.
• Must have a strong knowledge of customer and industry standards as well as IEEE standards.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Traveling is extensive, up to 80% of the time.
• Must have schedule flexibility, as services may be performed during the evening or weekend.
• A valid driver’s license.
• Willingness to work overtime.
• Concentric Technicians may need to travel out of state to perform work. The Department of Transportation (DOT) has several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including:
• Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
• Drivers must have a valid driver's license at all times.
• Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
• Drivers must follow the DOT's HOS regulations.
• Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.

*This job description is subject to change at any time.

Benefits:

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom headends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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