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General Manager

2 months ago

Sacramento, United States The Jacquelyn Project A Social Purpose Full time
Job DescriptionJob Description
Description:

Who Are We?

The Jacquelyn is a curated space that elevates creative expression, community, and wellness, inspired by the soul and spirit of Jacquelyn Anderson, a talented philanthropic creative with a deep appreciation for beauty and a passion for the arts. The Jacquelyn hosts two private social clubs, the Blue Shutter Club and the Blue J Club, in our stunning abode in midtown Sacramento. The Blue Shutter Club is dedicated to the acceptance, exploration, and expansion of the feminine. All are welcome. The Blue J Club is an urban refuge for curious minds. The Jacquelyn is committed to building a community founded on wellness, curiosity, fun, inspiration, inclusion, and kindness.??


Job Summary:

As the General Manager of the Jacquelyn and the Cellar, you will play a pivotal role in managing all aspects of club operations, ensuring a seamless and unparalleled member experience. You will manage day-to-day activities and strategic planning and foster a culture of hospitality and professionalism. This role includes goal setting, recruiting, developing, and retaining associates, controlling labor expenses, controlling general expenses, and resolving member-related issues ensuring we are upholding our North Star. This role will report to the Chief Operating Officer.

Requirements:

Hospitality Operations:

  • Deliver world-class luxury hospitality to our members. Anticipate the needs of the members and exceed expectations.
  • Oversee all aspects of member interactions, from check-in through check-out, providing seamless and memorable visits.
  • Partner closely with F&B's management team, for a seamless experience between our F&B partners and the Jacquelyn staff.??
  • Build and maintain strong relationships with club members, promptly addressing their needs and concerns.
  • Foster a welcoming, inclusive environment that aligns with the club's culture and values.
  • Review guest and member surveys and feedback and determine an appropriate action plan.
  • Be the eyes and ears of the Jacquelyn and utilize critical thinking and de-escalation skills to ensure consistent member experience.

Staff Management:

  • Recruit, train, supervise, and manage staff to meet the luxury hospitality standards of the Jacquelyn.
  • Schedule staff shifts and ensure adequate coverage at 1114 22nd St in conjunction with F&B, Programming and Events.
  • Create KPIs, conduct check-ins, set performance goals, and conduct performance evaluations.?

Leadership:

  • Provide strong leadership for the club staff, fostering a positive and collaborative work environment.
  • Find staff's it factor and uplift them as contributing team members to build supportive, inclusive, trustworthy relationships.
  • Foster a positive work environment that promotes teamwork and dedication to exceed member expectations.
  • Assist C Suite with employee coaching and training for upward mobility and brand expansion.

Operational Excellence:

  • Manage the club's daily operations, including member services, facilities and warehouse management, event spaces, dining areas, and amenities.
  • Develop and implement standard operating procedures to optimize efficiency.
  • Navigate the grey to enforce club rules and regulations to maintain order and a positive environment, if necessary, while upholding grace and hospitality standards.
  • Ensure compliance with all relevant regulations and safety standards.

Facility Maintenance and Repairs:

  • Maintain the club's ambiance and aesthetic standards by overseeing the facilities' upkeep, decor, and cleanliness.?
  • Regularly inspect all areas, lounges, and amenities to ensure they align with the club's elevated image.?
  • Develop and implement a comprehensive preventive maintenance program for the club's facilities, including buildings, equipment, and grounds.
  • Oversee repairs, renovations, and maintenance activities to ensure a safe, functional, and visually appealing environment.
  • Oversee relationships with vendors, contractors, and service providers to ensure high-quality workmanship and timely completion of projects.
  • Inspect the building daily for cleanliness and alert the overnight janitorial service if additional services are needed.

Health and Safety Compliance:

  • Ensure compliance with health, safety, and building code regulations, conducting regular inspections and risk assessments.
  • Conduct regular inspections of the facilities to identify and resolve issues, prevent breakdowns, and ensure ongoing operations.
  • Implement and maintain emergency response plans, including evacuation procedures, first aid kits, and fire safety measures. Coordinate fire drills and safety training.
  • Manage utilities such as water, electricity, heating, and air conditioning to ensure efficient use and minimal downtime. Oversee waste disposal.

Financial Management:

  • Manage the club budget, ensuring financial sustainability and profitability.
  • Review financial statements, manage expenses, and implement cost-saving measures without compromising quality.
  • Implement cost control measures while maintaining service quality.
  • Regularly report to the C-Suite on financial health and forecasts.

Strategy Planning and Information Analysis:

  • Work closely with C-Suite to evaluate the success of business strategies to inform future business plan enhancements; continually ensure business plans and actions positively impact member satisfaction.
  • Review business-related data such as financial performance, inventory, employee engagement, and member satisfaction and make adjustments as needed.
  • Analyze business information to proactively address changing conditions, ensure property operates within budgetary guidelines, and ensure the effective and efficient use of reserve funds.?
  • Uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
  • Stay informed of industry trends to enhance club offerings and services.

Event Planning and Execution:

  • Oversee the planning and execution of club events, ensuring high quality and member engagement.
  • Collaborate with the events team to create memorable experiences for members.
  • Oversee all aspects of technical integration between in-house systems and outside vendors/talent hired to perform throughout the building.?
  • Become an expert on all in-house software capabilities to manage and assign platform duties to staff.

Marketing and Branding:

  • Work closely with the marketing team to develop and execute promotional strategies.
  • Enhance the club's brand image and visibility within the community.

Board Relations:

  • Prepare and present reports to C-Suite, providing updates on club performance, membership status, and upcoming initiatives.
  • Execute policies and strategic plans as directed by the C-Suite.

Additional Duties:

  • Perform other duties as required.?
  • Uphold the club's professionalism, integrity, and hospitality standards.
  • Present oneself neatly and professionally, adhering to the club's dress code and grooming standards.
  • Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate the club's and its members' needs.?

Desired Requirements:

  • Education: Bachelor's degree in hospitality management, Business, or related field (preferred). College degree required.
  • Experience: Minimum of 5-7 years of experience in club management, hospitality, event management, or a similar leadership role. 2-3 years in F&B management preferred.

Skills:

  • Exceptional interpersonal and communication skills with the ability to build strong relationships with members and colleagues.
  • Proven track record of implementing operational systems and streamlining efficiency for business operations.
  • Strong ability to assist in implementing software and ensure user acceptance.
  • Strong organizational skills and attention to detail, ensuring flawless execution of operations and events.
  • Proficiency in hospitality management software and Microsoft Office Suite.
  • A self-starter who can work independently to build and manage a team in a fast-paced environment.
  • Goal-orientated, resourceful, nimble, and able to navigate ambiguous situation
  • Strong leadership and staff management skills.
  • Financial acumen with experience in budgeting and cost management.
  • Event planning expertise.
  • Problem-solving and conflict resolution capabilities.
  • Team player, goal orientated, with a can do attitude.
  • Certifications: Club Management Association of America (CMAA) certification is a plus.

Working Environment/Minimum Physical Requirements:

Must have the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations, and be able to meet the following requirements:

  • Heavy Member/guest contact is required.
  • Must tolerate varying noise levels, temperatures, illumination, and air quality.
  • Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8 hours per shift.?
  • Lift up to 50 pounds to perform the essential functions.
  • Work in a fast-paced environment where the climate can change quickly.


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