Account Manager

5 days ago


Swanton, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of an Account Manager to join our team in SWANTON, Ohio. This role offers a long term contract employment opportunity in the industry. The Account Manager will be a crucial player in maintaining customer satisfaction, driving sales, and providing superior customer service.

Responsibilities:

• Ensuring high levels of customer satisfaction through excellent service
• Providing detailed product information and estimates to customers over the phone
• Driving sales and expanding territories to increase company profitability
• Staying updated on product offerings and options to accurately inform customers
• Cross-selling products to maximize sales and meet targets
• Collaborating with team members to deliver superior customer service
• Using CRM and Zoho Office Suite for managing customer data and sales processes
• Applying consultative sales techniques to address customer needs
• Adapting to new computer systems for efficient customer management
• Utilizing strong mathematical and organizational skills to maintain accurate customer records.• Proven experience in an Account Manager role or a similar client-facing role.
• Proficient in using CRM tools, specifically Zoho and Zoho Office Suite.
• Demonstrated ability in utilizing Asynchronous Transfer Mode (ATS) systems.
• Strong consultative sales skills with a focus on improving client satisfaction.
• Experience with compensation and commission structures in a sales environment.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Aptitude for problem-solving and ability to handle pressure in fast-paced environments.
• Strong organizational skills with the ability to manage multiple clients and projects simultaneously.
• Solid understanding of account management processes and best practices.
• Bachelor's degree in Business Administration, Sales, Marketing, or a related field is preferred.
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