Desktop Support Analyst

1 week ago


Martinez, United States Robert Half Full time
Job DescriptionJob Description

Robert Half is seeking a Part-Time Desktop Support Analyst to join our IT client's team in Martinez. This Part Time Desktop Support role will provide technical support in a Windows-based environment by assisting with computer imaging, troubleshooting, and general desktop support tasks. The Part Time Desktop Support position is ideal for someone with hands-on experience in IT support, looking for part-time work in a professional and collaborative environment. This Desktop Support Role is a long term contract.


Responsibilities:


  • Drive between different sites in Martinez, ensuring all systems are operating efficiently.
  • Build and image computers, ensuring they are ready for use.
  • Provide technical support and solutions for Windows systems.
  • Manage, troubleshoot and maintain iPads and iPhones within the organization.
  • Utilize Dell Technologies for various tasks such as system configuration and management.
  • Utilize Active Directory for managing networked resources.
  • Implement and manage Backup Technologies to ensure data safety.
  • Accurately maintain hardware configurations and updates for desktop systems.
  • Conduct necessary system checks and maintenance before start of operations.
  • Ensure all system operations adhere to the organization's policies and guidelines.
  • Minimum of 1 year of experience in a similar role
  • Proficiency in Computer Hardware
  • Knowledge of Dell Technologies
  • Familiarity with Backup Technologies
  • Experience in Configuration Management
  • Understanding of Desktop Hardware
  • Proven experience in desktop support or IT helpdesk roles.
  • Familiarity with imaging computers and deploying systems in a Windows environment.
  • Experience with Windows 10/11, Active Directory, and basic network troubleshooting.
  • Strong troubleshooting skills and ability to work independently.
  • Excellent communication skills, with the ability to provide clear and concise technical assistance.
  • Ability to work onsite in Martinez on Monday, Wednesday, and Friday.




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