Health Services Systems Analyst II

6 days ago

Martinez, California, United States Bayside Solutions Full time
Job Summary

We are seeking a skilled Health Services Systems Analyst II to join our team at Bayside Solutions, Inc. As a key member of our healthcare IT team, you will be responsible for the continuous professional support of a specific clinical, business, and operational application suite.

Key Responsibilities
  • Coordinate and document significant aspects of projects and processes.
  • Develop system modification or replacement proposals, including cost-benefit analysis and resource requirements.
  • Create and maintain project plans and coordinate steps to meet implementation or upgrade schedules.
  • Implement application changes to support internal and external customers.
  • Develop detailed procedures for software installation and configuration.
  • Develop test plans for all changes and upgrades to ensure performance and the maintenance of data integrity.
  • Perform system and process integration as needed within the scope of the project.
  • Identify, track, and report problems to vendors and follow up with customers.
  • Develop requirement documents to ensure that business needs, including functional specifications, are documented and reviewed before system acquisition or system enhancement.
  • Communicate changes to internal and external customers and department management promptly.
  • Develop and maintain training environments and materials and provide role-based education.
  • Coordinate and provide initial and follow-up training to customers.
  • Work with internal analysts and technical staff to conceptualize functions, data structures, and best fit and create functional specifications to meet customer expectations.
  • Propose comprehensive options for solutions to complex problems, considering all technical and operational issues.
  • Provide objective assessments of implementation quality, documenting sources of error and 'lessons learned.'
  • Define and perform primary testing of enhancement and upgrades before release to users.
  • Function as a liaison between the technical team, user community, and stakeholders.
  • Identify scarce, inadequate, or absent resources and make provisions to resolve the deficiencies.
  • Provide assessments of existing system capabilities, workflow, user requirements, options, and outcomes to evaluate the effectiveness of changes.
  • Provide and promote excellence in customer service for both internal and external customers.
  • May provide lead direction to junior personnel.
Requirements and Qualifications
  • Bachelor's Degree in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.
  • 3+ years of system analysis experience; 2+ years of experience in a healthcare IT environment, working with end users to extract, document, and optimize data flow, implement hospital systems, and support applications and databases.
  • Demonstrable project management experience as a technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.
  • You may be required to obtain and maintain vendor-specific certifications on supported applications. Possession of a current Epic certification may substitute for required education.
  • Able to protect the security and confidentiality of system data.
  • Knowledge of health information systems applications, health information exchanges, and standard healthcare message formats.
  • Healthcare financial and data reporting requirements.
  • Healthcare and health plan organization and structure.
  • Project management principles and practices.
  • Time management and organization skills with the ability to work on multiple projects simultaneously.
  • Data analysis techniques.
  • Methodologies used in the practice of systems analysis.
  • Analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Can work independently and collaborate as needed with the team and other divisions.
  • Analyze technical specifications for data and applications.
  • Experience troubleshooting information systems and applications to resolve complex problems.
  • Can communicate technical information effectively to various levels in the organization, including the vendor community.
  • Demonstrated care in handling customer needs and building a trusting rapport with customers.
  • Adaptable to ongoing change and work in a fast-paced, customer-focused environment.
  • Able to provide and promote excellence in customer service for both internal and external customers.
  • Can acknowledge and respect cultural and linguistic differences.
Desired Skills and Experience

Healthcare, system analysis, project management, EPIC

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