IT Desktop Support Analyst
5 days ago
Responsibilities:
• Provide high-quality technical solutions to our clients, including supporting desktop software and hardware.
• Utilize your knowledge of Office 365 and Active Directory in troubleshooting and resolving issues.
• Contribute to team efforts in managing Azure, 365, and cloud services management platforms.
• Oversee the onboarding and offboarding process of employees, ensuring seamless transitions.
• Handle the decommissioning of equipment and peripheral devices, maintaining a well-organized and efficient workspace.
• Coordinate moves and relocations within the workspace, ensuring minimal disruption to operations.
• Participate in various IT projects, applying your skills and knowledge to contribute to their success.
• Monitor and maintain accurate customer credit records.
• Process customer credit applications with accuracy and efficiency.
• Handle customer inquiries and resolve issues promptly and professionally.• Proficient knowledge of Computer Hardware, including troubleshooting and repairing.
• Expertise in Active Directory, with ability to create, delete and manage user accounts.
• Proficient in Office 365, including Word, Excel, PowerPoint, and Outlook.
• Ability to diagnose and resolve software issues efficiently.
• Excellent problem-solving skills for IT related issues.
• Strong communication skills to liaise with team members and stakeholders.
• Ability to work in a team and independently as required.
• Experience in providing training to end-users regarding system use.
• Proactive in staying updated with latest technology trends.
• Familiarity with ITIL or other IT service management frameworks will be advantageous.
• Previous experience in a similar role is highly desirable.
• Demonstrated ability to manage multiple tasks and work under pressure.
• Strong organizational and time management skills.
• Bachelor's degree in Computer Science, Information Technology or related field.
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