Patient Care Coordinator
1 week ago
Responsibilities
• Act as the primary contact for patients, ensuring a positive experience and managing their needs
• Drive patient appointment scheduling and clinic revenue generation through outbound and follow-up calls to potential and existing patients
• Manage the administrative and operational functions of the clinic, including maintaining an accurate account of petty cash, bank deposits, and credit transactions
• Maintain an accurate and up-to-date record of patient data and appointments using our internal scheduling database software
• Handle patient insurance documentation and ensure compliance with current HIPAA laws
• Maintain hearing aid inventory in the clinic
• Process customer credit applications accurately and efficiently
• Keep the office patient-ready by managing office supply inventory as per company-approved lists
• Utilize CRM to track and manage patient interactions
• Use tools such as Allscripts, Banner Ads, Cerner Technologies, and Dentrix Dental Software to facilitate daily tasks.• Proficiency in Allscripts, Cerner Technologies, CRM, and Dentrix Dental Software is required.
• Demonstrable experience in managing Banner Ads and creating Charts - Graphs.
• Must have experience in handling Billing Functions and Benefit Functions.
• Ability to manage and authorise documents and procedures (Authorizations).
• Must possess excellent customer service skills, including Answering Inbound Calls.
• Familiarity with healthcare and pharmaceutical industry standards and regulations.
• Exceptional organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proven ability to work effectively in a team and independently.
• Demonstrated ability to maintain patient confidentiality in accordance with HIPAA guidelines.
• Must have a customer-centric approach and an ability to handle patient queries effectively.
• Strong problem-solving abilities and attention to detail.
• High level of professionalism and ability to handle sensitive and confidential information.
• Must have a Bachelor's degree in a related field or equivalent work experience.
• Prior experience in a similar role in the Pharmaceutical/Biotech industry would be a plus.
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