Collections Specialist

3 days ago


Suwanee, United States Ambassador Personnel, Inc. [60] Full time
Job DescriptionJob Description

Good day We are looking for individuals who are looking for growth. This is a REMOTE position. Must have 2-4 years' financial and customer service experience is required

This is a Monday-Friday 8am-5pm.

Summary: The main function of a collector is to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. A typical collector is responsible for receiving payment, preparing statements for the credit department if a customer doesn’t respond, and keeping records of collection.

 

Job responsibilities:

- Receive payments and post amounts paid to customer accounts.

- Locate and monitor overdue accounts.

- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts.

- Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise.

- Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.

- Collections 20% + Administrative 80%

- Need to be familiar with Google Suite, and Excel experience (pivot table, lookup).

 

Skills:

- Verbal and written communication skills, customer service and negotiation skills.

- Ability to work independently and manage one’s time.

- Ability to accurately document and record customer/client information.

- Knowledge of federal, state, and company policies, procedures and regulations related to collections.

- Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.

 

Ambassador Personnel, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, national origin, religion, sex, disability status, protected veteran status, gender identity, or any other attribute protected by law.



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