Customer Service Representative
2 months ago
We are offering a temp to hire employment opportunity for a Dispatcher in Dallas, Texas.
The foundation of our work relies on maintaining strong relationships at the ground level, ensuring quick and efficient resolutions. This role entails providing 24/7 support to convenience stores by dispatching contractors for equipment repairs from a 24/7 call center. It emphasizes customer service and maintenance coordination, necessitating strong relationships with both customers, contractors, and internal teams. Responsibilities include managing maintenance requests, inputting service requests, influencing service agreements, following up on work progress, and communicating with management and callers. Additionally, the role involves handling customer escalations, inquiries, and updates, demanding initiative, multitasking, flexibility with technology, and excellent organizational and communication skills.
- Responsible for accepting maintenance requests initiated by retail gas stations, dispatching to qualified contractors and managing the work effort to completion.
- Required to be logged into the phone system to take all incoming calls into the Dispatch Call Center and input service requests into Maximo.
- Work with Maintenance Superintendent to adjust and balance workloads as needed.
- Continual monitoring of SAP's emergency board for incoming and open maintenance emergencies for proper handling.
- Properly review and vet waiting approved work orders to ensure proper response time has been applied.
- Direct work to contractors based on geography and trade.
- Positively influence service level agreements and maintenance budget results through efficient contractor management.
- Continual follow up on aging work for completion and close out by contractors.
- Submit electronic paperwork for capital requests and request quotations for work on higher cost jobs.
- Requires polished and professional demeanor for frequent interface with management and external callers while also handling incoming calls into the Dispatch Call Center.
- Respond to customer escalations, inquiries and provide updates as needed.
- Must have a high degree of initiative and possess the ability to make appropriate decisions independently using sound judgment.
- Ability to handle multiple tasks/assignments simultaneously.
- Must be flexible and have the ability to adapt to new technology and process changes.
- Outstanding organization, interpersonal and communication skills are essential.
-
Customer Service Representative
4 months ago
Dallas, United States Precision Door Service Full timePrecision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...
-
Customer Service Representative
2 months ago
Dallas, United States RESPONSE Full timeThe consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering...
-
Customer Service Representative
3 months ago
Dallas, United States Atkore, Inc. Full timeCustomer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the wo Customer Service Representative, Customer Service, Sales Representative, Representative, Inventory Control,...
-
Customer Service Representative
5 months ago
Dallas, United States NRG Energy Full timeThe Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrati Customer Service Representative, Customer Service, Representative, Retail, Skills
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States MCI Careers Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.Key Responsibilities:Handle customer...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States Western Union Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Western Union. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:* Provide customer service...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States ValorVIP Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and promoting our products and services.Key...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States Wise Staffing Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Wise Staffing Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and maintaining a...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States MCI Military Recruitment Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.Key Responsibilities:Handle customer...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States MCI Military Recruitment Full timeCustomer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats.Key Responsibilities:Respond to...
-
Customer Service Representative
6 months ago
Dallas, United States Parkland Memorial Hospital Full timeResponds to written and telephone inquiries to answer customer questions, correct errors, document new information, and ensure the accuracy of patient financial accounts. MINIMUM SPECIFICATIONS Education: None. Experience: Must have three (3) years o Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient
-
Customer Service Representative>
5 months ago
Dallas, United States The Chefs Warehouse Full timeThe Chefs' Warehouse - JobID: 44895 [Customer Service Representative] As a Customer Service Representative at The Chefs' Warehouse, you'll: Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system; Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available;...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States MCI Careers Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional manner.Key...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States ValorVIP Full timeJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States ValorVIP Full timeCustomer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States Domino's Pizza LLC Full timeCustomer Service Representative Job DescriptionAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take customer orders using our technology...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States MCI Careers Full timeJob Title: Contact Center RepresentativeWe are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...
-
Customer Service Representative
4 weeks ago
Dallas, Pennsylvania, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders accurately and efficiently using our Point of Sale...
-
Customer Service Representative
1 month ago
Dallas, United States Randstad North America, Inc. Full timeRandstad has teamed up with a 3rd party call center near Parkland Hospital. We are in search of 60 entry level to experienced Onsite Call Center Reps! If you are looking for a new start and are ready to work, we are the place to be! NOT A REMOTE POSI Customer Service Representative, Customer Service, Representative, Retail, Staffing
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States ValorVIP Full timeCustomer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.Key...
