BARTENDER - HARD ROCK CAFE (PART TIME)
4 days ago
Overview
POSITION SUMMARY:
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Casino Bristol guests and cocktail servers while providing excellent guest relations. #zipcorporate
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Takes customer drink orders.
- Properly greet each guest and provide outstanding customer service offering drink and food specials.
- Totals bills, presents check, collects settlement, and processes payment.
- Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
- Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
- Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.
- Prepare cocktails according to recipes, using correct tools and glassware.
- Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
- Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
- Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
- Serve food and beverages, ensuring timeliness, completeness, and accuracy.
- Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
- Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
- Process payments according to POS and cash handling procedures.
- Perform last call.
- Maintain bank variance within standard.
- Ensure all checks are closed out.
- Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
- Maintain positive and professional communication with all staff.
- Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
- Adheres to food and beverage policies and State Liquor Laws.
- Keeps station clean at all times.
- Promotes positive customer relations.
- Responsible for the receipt of monies and settlement of guest’s checks.
- Other departmental related duties and assignments as directed by management.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years.
- Must have at least 1 year of high volume bartending experience.
- Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
- Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
- Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
- Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
- Must successfully pass background check.
- Must have valid Food Handlers Card, Liquor License.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Sell cigars/tobacco and provides cigar service.
- Ability to work as part of a team in a high-volume environment.
- Excellent customer service skills.
- Have interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- Knowledge of Player's Club marketing.
- Fluency in English: additional languages preferred.
ABILITY TO:
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
-
Bristol, Virginia, United States Hard Rock Full timeServer - Hard Rock CafeAs a Server at Hard Rock Cafe, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Take orders and serve food and beverages to guests in a timely and efficient manner.Demonstrate a thorough knowledge of our menu and be able to answer questions...
-
Server at Hard Rock Cafe
4 days ago
Bristol, Virginia, United States Hard Rock Full timeServer Job DescriptionWe are seeking a skilled Server to join our team at Hard Rock Cafe. As a Server, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Take orders and serve food and beverages to guests in a timely and efficient manner.Demonstrate a thorough...
-
CHEF - HARD ROCK CAFE
4 days ago
Bristol, United States Hard Rock International (USA), Inc. Full timeJob DescriptionJob DescriptionOverviewPOSITION SUMMARY:The incumbent in this position is responsible for properly preparing any and all foods listed on the respective menus that are to be grilled, fried, broiled, baked, boiled, braised, and poached in the Hard Rock Cafe. *Relocation available for this manager level position....
-
SOUS CHEF
4 days ago
Bristol, United States Hard Rock International (USA), Inc. Full timeJob DescriptionJob DescriptionOverviewThe incumbent in this position is responsible for overseeing food preparation on all shifts for food outlets to ensure quality food and guest satisfaction. Coordinates with front-of-the-house staff to ensure effective coordination of service in order to achieve Hard Rock Casino Bristol food service goals for Hard Rock...
-
Bristol, Virginia, United States Hard Rock Full timeBartender - Special Events/Banquets (Part Time)At Hard Rock, we're seeking a skilled Bartender to join our team in a part-time capacity. As a key member of our hospitality team, you'll be responsible for delivering exceptional beverage service to our guests.Key Responsibilities:Prepare and serve drinks to specification, ensuring a high level of quality and...
-
Bristol, Virginia, United States Hard Rock Full timeBartender - Special Events/Banquets (Part Time)At Hard Rock, we're seeking a skilled Bartender to join our team in a part-time capacity. As a key member of our hospitality team, you'll be responsible for delivering exceptional beverage service to our guests.Key Responsibilities:Prepare and serve drinks to specification, ensuring a high level of quality and...
-
Bristol, Virginia, United States Hard Rock Full timeServer - Council Oak (Part Time)We are seeking a skilled Server to join our team at Hard Rock. As a Server, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Take orders and deliver food in a timely and efficient mannerDemonstrate in-depth knowledge of our menu...
-
Bristol, Virginia, United States Hard Rock Full timeJob Summary: As a Cashier at Hard Rock, you will be responsible for managing all comps and reservation sheets, running reports for servers and the micros cashier report, and presenting checks for settlement. You will also be expected to abide by cash handling policies and procedures, pick up and return bank and revenue to and from the cage or cash room, and...
-
Bristol, Virginia, United States Hard Rock Full timeServer - Youyu (Part Time)At Hard Rock, we're looking for a skilled Server to join our team. As a Server, you'll be responsible for:Providing exceptional customer service and ensuring a memorable dining experience for our guests.Taking orders and serving food and beverages in a timely and efficient manner.Demonstrating a thorough knowledge of our menu and...
-
Bristol, Virginia, United States Hard Rock Full timeJob Summary: As a Server at Hard Rock, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests. Your key responsibilities will include taking orders, running food, and demonstrating a thorough knowledge of our menu and products.Key Responsibilities:Take orders and run food in a timely and...
-
Cashier - Youyu (Part Time)
1 week ago
Bristol, Virginia, United States Hard Rock Full timeJob SummaryAs a Cashier at Hard Rock, you will be responsible for ensuring seamless customer experiences through efficient cash handling and accurate reporting.Key ResponsibilitiesManage all comps and reservation sheets to maintain accurate records.Run required reports for servers, including the micros cashier report and batch report from the credit card...
-
Cashier - Youyu (Part Time)
6 days ago
Bristol, Virginia, United States Hard Rock Full timeJob SummaryAs a Cashier at Hard Rock, you will be responsible for ensuring seamless customer experiences through efficient cash handling and accurate reporting.Key ResponsibilitiesManage all comps and reservation sheets to maintain accurate records.Run required reports for servers, including the micros cashier report and batch report from the credit card...
-
Bristol, Virginia, United States Hard Rock Full timeJob Summary: As a Cashier at Hard Rock, you will be responsible for ensuring seamless customer experiences by accurately processing transactions, managing cash handling, and maintaining a clean and organized workspace.Key Responsibilities:Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.Manage...
-
Audio Visual Technician
3 days ago
Bristol, Virginia, United States Hard Rock Full timeHard Rock Job SummaryWe are seeking a skilled Audio Visual Technician to join our team. As a LIVE Tech at Hard Rock, you will be responsible for troubleshooting technical issues, setting up and configuring audio, video, and lighting systems, and supporting key applications and hardware.Key ResponsibilitiesTroubleshoot technical issues and identify faults and...
-
Pastry Chef
3 weeks ago
Bristol, Virginia, United States Hard Rock Full timePosition Overview:As a Pastry Chef at Hard Rock, you will be responsible for upholding the culinary standards set by the Executive Chef in the crafting and presentation of baked goods and desserts. Your role will involve:Quality Assurance: Collaborating with the Sous Chef to ensure the highest quality and portion control of all pastry items.Production...
-
SERVER - CASINO BEVERAGE (PART TIME)
4 days ago
Bristol, United States Hard Rock International (USA), Inc. Part timeJob DescriptionJob DescriptionOverviewPOSITION SUMMARY:The incumbent in this position is responsible for providing prompt and courteous service to all guests, including taking orders, suggestive selling, serving beverages, and clearing tables. This position is instrumental in creating an environment and executing service that blows our guests away. The...
-
Kitchen Support Staff
4 weeks ago
Bristol, Virginia, United States Hard Rock Full timeJoin the Hard Rock Team!As a vital member of our kitchen operations, you will be responsible for maintaining cleanliness and organization in our culinary environment. Your duties will include:Dishwashing: Efficiently clean dishes, utensils, and kitchen equipment to ensure a hygienic workspace.Sanitation: Regularly scrub and polish kitchen tools, including...
-
EXPERIENCED DEALER
4 days ago
Bristol, United States Hard Rock International (USA), Inc. Full timeJob DescriptionJob DescriptionOverviewThis position requires previous experience or training as a Table Games Dealer. #zipcorporateWhether you want to make your debut or go back on tour after a long hiatus, starting a career at Hard Rock Casino Bristol can feel more like play than work.Our Commitment to Service:We don’t have customers, we have Guests. Our...
-
Culinary Service Associate
4 weeks ago
Bristol, Virginia, United States Hard Rock Full timePosition Overview:As a Food Runner at Hard Rock, your role is essential in ensuring a seamless dining experience for our guests. You will be responsible for the timely delivery of food and beverages, ensuring that every guest receives their order promptly and accurately.Key Responsibilities:Efficiently deliver meals to guests, maintaining a high standard of...
-
IT Specialist
2 days ago
Bristol, Virginia, United States Hard Rock Full timeHard Rock Job SummaryWe are seeking a highly skilled IT professional to join our team as a LIVE Tech. This role involves troubleshooting technical issues, setting up and configuring audio, video, and lighting systems, and supporting key applications and hardware.Key ResponsibilitiesTroubleshoot technical issues and identify faults and remedies during...
