Bilingual Call Center Representative

1 month ago


Fayette, United States Insight Global Full time
Job DescriptionJob Description

Insight Global is seeking a Bilingual Call Center Representative to support one of our clients. Included below is a description of the role.

1. Serve as a direct point of contact for individuals registering for federal assistance, asking questions about a prior registration and seeking relief program referrals via the call center.

2. Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.

3. Enter information into our government customer's Windows-based computer database as required, while following instructions and conducting a scripted interview.

4. Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.

5. Perform additional duties assigned based on our customer's level of support to the event.

6. Attend all scheduled shift meetings to receive event specific information prior to beginning shift.

7. Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

8. Have knowledge and experience with personal computers in a Microsoft Windows- based environment.



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