Outbound Calling Customer Service Representative

1 month ago


Minneapolis, United States Robert Half Full time
Job DescriptionJob Description

We are seeking an Outbound Calling Customer Service Representative for a contract to permanent employment opportunity in the Healthcare, Hospitals, and Social Assistance industry. The role involves handling customer service duties over the phone, scheduling chart retrievals, and maintaining efficient communication with providers.


Responsibilities:

• Handle outbound calls to confirm provider availability and schedule chart retrieval

• Receive inbound calls and respond to customer inquiries promptly and professionally

• Ensure accurate tracking and updating of customer records and provider information

• Manage the scheduling of chart retrieval, coordinating with the correct office

• Utilize Salesforce for administrative tasks and data entry

• Follow-up on leads and additional phone numbers for comprehensive service

• Maintain a consistent communication flow with onsite technicians for smooth operations

• Uphold the attendance policy and meet set goals and expectations

• Engage in research as needed to support customer service functions

• Handle email correspondence professionally and promptly.

• Experience in the Healthcare, Hospitals, or Social Assistance industry is required
• Previous experience as an Outbound Calling Customer Service Representative is preferred
• Demonstrated ability to answer inbound calls in a detail oriented and courteous manner
• Prior experience in a call center customer service role is essential
• Strong customer service skills with the ability to handle inquiries and concerns effectively
• Proficiency in data entry, with an emphasis on accuracy and speed
• Ability to manage email correspondence, responding in a detail oriented and timely manner
• Experience handling both inbound and outbound calls, with the ability to switch between tasks seamlessly
• Ability to schedule appointments, manage calendars, and coordinate with other departments as necessary
• Proficiency in Salesforce Administration, with the ability to navigate, update, and manage customer records.

  • Minneapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionThis is a telecommuting position in a challenging, fast paced, high-volume operation, where accuracy and quality are essential.  Primary Responsibilities:Contact providers, hospitals and/or clinical staff via phone and email to explain program and request, set commitments for information return, and explain options for...


  • Minneapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team in Minneapolis, Minnesota. This role offers a long term contract employment opportunity. As a Customer Service Representative, you will be responsible for maintaining customer accounts, processing applications, and resolving inquiries. Responsibilities:Responsible...


  • Minneapolis, United States Robert Half Full time

    Description This is a telecommuting position in a challenging, fast paced, high-volume operation, where accuracy and quality are essential. Primary Responsibilities: + Contact providers, hospitals and/or clinical staff via phone and email to explain program and request, set commitments for information return, and explain options for completing and...


  • Minneapolis, United States Robert Half Full time

    Description We are seeking a Customer Service Representative to join our team in Minneapolis, Minnesota. This role offers a long term contract employment opportunity. As a Customer Service Representative, you will be responsible for maintaining customer accounts, processing applications, and resolving inquiries. Responsibilities: + Responsible for...


  • Minneapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a customer service representative in the printing/publishing industry, based in Minneapolis, Minnesota. As a key member of our team, you will provide superior support to our customers via email and live chat, handle customer issues with precision, and manage...


  • Minneapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity in Golden Valley, Minnesota. We are seeking a Customer Service Representative to join the team. As a Customer Service Representative, you will be responsible for handling customer inquiries, maintaining detailed customer records, and troubleshooting customer issues....


  • Minneapolis, Minnesota, United States Revo Health Full time

    The Customer Service Representative will be the primary point of contact for patients, family members, and healthcare providers. This individual will demonstrate excellent communication skills, both written and verbal, while interacting with patients, clinic personnel, or outside vendors.This is a full-time position working Monday through Friday from 8:30 am...


  • Minneapolis, United States MSi Corp Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Work Hours : Monday to Friday from 8:00 Am to 5:00 Pm and 2 saturday's /monthSeniority Level:Entry LevelEmployment Type:Full-time Compensation: This hourly, non-exempt position pays from $18 to $21 per hour, with...


  • Minneapolis, Minnesota, United States Edison Electric, Inc. Full time

    Company Overview">Edison Electric, Inc. is a locally owned and independent company that has been proudly serving the Twin Cities since 2007. We value our team members and strive to create a workplace where everyone can thrive both professionally and personally.SalaryThe competitive hourly wage for this role is between $23.00 and $28.00 per hour.Job...


  • Minneapolis, Minnesota, United States PrideStaff Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have in a professional and timely manner.This...


  • Minneapolis, United States MSi Corp Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Work Hours : Monday to Friday from 8:00 Am to 5:00 Pm and 2 saturday's /month Seniority Level:Entry Level Employment Type:Full-time Compensation: This hourly, non-exempt position pays from $18 to $21 per hour, with...


  • Minneapolis, Minnesota, United States All Open Positions Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Boyer Trucks. The ideal candidate will have exceptional communication skills and the ability to handle multiple phone calls simultaneously.As a key member of our front desk team, you will be responsible for providing top-notch customer service, answering incoming calls, and...


  • Minneapolis, Minnesota, United States Allina Health Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team. In this role, you will provide exceptional customer service to patients and families by assisting with scheduling appointments, answering phone calls, and navigating systemwide services. As a Customer Service Representative, you will be the first point of contact for many...


  • Minneapolis, Minnesota, United States Adecco US, Inc. Full time

    Adecco US, Inc. is a leading staffing agency that specializes in healthcare and life sciences recruitment. We are currently seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for handling inbound calls from healthcare providers and office staff regarding claims and authorizations....


  • Minneapolis, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Minneapolis, Minnesota, United States AT&T Full time

    Job OverviewWe are seeking a motivated and results-driven individual to join our Retail Sales team in Minneapolis, USA. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and meeting sales goals.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced...


  • Minneapolis, Minnesota, United States Pipefitters Steamfitters Credit Union Full time

    We are seeking a highly skilled Member Service Representative to join our team at Pipefitters Steamfitters Credit Union.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide top-notch service to our members. A high school diploma or equivalent is required, and prior experience as a teller or in a...


  • Minneapolis, Minnesota, United States US Foods Full time

    As a Customer Service Representative at US Foods, you'll be responsible for delivering world-class service to our customers. You'll be the face of our company, responding to customer inquiries, resolving issues, and providing timely solutions.About the RoleYou'll work in a fast-paced environment, handling high volumes of customer calls and emailsYou'll be...


  • Minneapolis, United States Adams & Martin Group Full time

    Adams & Martin Group has an established Minneapolis law firm client looking to add a Customer Service Representative to its team to provide exceptional support to both our internal attorneys and external clients. Position Overview: The Customer Service Representative will be responsible for ensuring that all client interactions are handled professionally and...


  • Minneapolis, United States Luxottica Group Full time

    Luxottica Group - [Customer Service Representative] As a Customer Service Representative at Luxottica, you'll: Answer customer calls through a phone queue process; Process orders for plano and prescription products that are being returned; Correctly identify and calculate discount amounts, restocking fees and promotional code values; Inspect all inbound...