Help Desk Analyst II
13 hours ago
Responsibilities:
• Efficiently handle helpdesk requests related to macOS, Microsoft365, collaboration software, and presentation systems.
• Ensure accurate documentation and resolution of helpdesk system requests.
• Manage compliance with security measures, hardware replacement cycles, and software licensing on all organization owned hardware.
• Assist with network troubleshooting and contribute to network repair and maintenance.
• Deploy computer systems as per requirement.
• Maintain technology standards and wiring consistency throughout the office.
• Handle internal and external mailing lists.
• Support in the management of Microsoft365.
• Assist in the on-boarding and training of staff in technology, and manage off-boarding processes.
• Regularly review and test backup systems, including data systems and backup generator.
• Liaise with PCADV vendors and sub-contractors, and work with vendors on warranty system repairs and new technology implementations.
• Participate in PCADV staff meetings and in-service trainings, and attend training on IT topics as needed or assigned.• Proficiency in using and troubleshooting Mac Computers is required.
• Must possess strong knowledge of Microsoft software and operating systems.
• Experience with Active Directory is necessary for managing user accounts and access.
• Ability to support and troubleshoot Apple Devices, ensuring their seamless operation.
• Familiarity with Computer Hardware, with the ability to diagnose and resolve technical issues.
• Experience in deployments of software and hardware upgrades.
• Knowledge of Jamf Pro to manage and secure Apple devices is required.
• Proficiency in Mobile Device Management to ensure security and functionality of company mobile devices.
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