Dispach/Customer Service

1 month ago

Rancho Cucamonga, United States BBSI Southern California Full time
Job DescriptionJob Description

Job Description: Dispatch CSR Associate – Appliance Company

Position: Dispatch CSR Associate
Location: Ontario/ Rancho Cucamonga/Inland Empire, CA
Hours: Monday – Friday, 8:00 AM – 5:00 PM (Punctuality is essential)
Pay Range: $24 - $28/hour (DOE)

About the Role:
BBSI is seeking a highly motivated and detail-oriented Dispatch CSR Associate to join a thriving appliance company in Ontario, CA. We are looking for someone who can provide a 5-star customer experience while handling high-volume inbound calls, managing repair leads, and converting opportunities into business. This role is ideal for a self-starter with excellent time management skills, a strong work ethic, and a customer-first mindset.

Key Responsibilities:

  • Handle a high volume of inbound calls, particularly during peak hours (8:00 AM – 10:30 AM).
  • Convert repair inquiries into service calls by identifying additional needs or appliances requiring attention.
  • Ensure timely and professional email communication and follow-up on client inquiries.
  • Schedule and dispatch service technicians efficiently to meet customer needs.
  • Proactively seek sales opportunities within each service call by engaging customers in solution-focused conversations.
  • Maintain punctuality to avoid missing critical early-morning calls.
  • Provide excellent customer service, ensuring every customer feels valued and heard.
  • Collaborate with the team to meet and exceed sales and service goals.

Qualifications:

  • Proven experience in a CSR or dispatch role, preferably in a service or repair-oriented environment.
  • Strong multitasking and organizational skills, with the ability to prioritize tasks effectively.
  • Excellent verbal and written communication skills, including email correspondence.
  • Punctual and reliable, with a track record of dependability.
  • Sales acumen and the ability to upsell or cross-sell services effectively.
  • Tech-savvy with proficiency in dispatch and scheduling software (training will be provided).
  • A customer-focused mindset and a professional, friendly demeanor.

Perks and Benefits:

  • Relaxed dress code.
  • Family-oriented culture with a focus on community outreach and team-building activities.
  • Flexible work environment.
  • Outside answering service ensures work-life balance by taking calls after hours.

 

Why Join Us?
Be part of a growing team that values punctuality, professionalism, and proactivity. If you have a strong work ethic and are ready to contribute to an amazing culture, we want to hear from you

 

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

“California applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy-notice-california-applicants.”

 

Company DescriptionBBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
California applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy-notice-california-applicants.Company DescriptionBBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r
California applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy-notice-california-applicants.

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