Service & Operations Coordinator

4 days ago


San Diego, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract/contract to hire role for a Service and Operations Coordinator in San Diego, California. This role is situated within the service industry and requires a dedicated individual to perform a variety of administrative tasks and general office work related to our service operations, under the supervision of the branch service operations manager.

The Service and Operations Coordinator is responsible for performing a range of administrative tasks to support service operations. This includes coordinating schedules, monitoring compliance, and ensuring timely and efficient delivery of services. The role requires excellent organizational, communication, and multitasking skills to manage daily operational demands effectively.


Key Responsibilities:

  • Data entry of invoices and processing vendor payments.
  • Coordinate and manage technician schedules to optimize field service efficiency.
  • Perform system updates to ensure accurate and up-to-date information in internal databases.
  • Monitor dispatch operations and make adjustments as needed to meet service deadlines.
  • Handle schedule management, including resolving conflicts and prioritizing tasks.
  • Make outbound and respond to inbound phone calls from customers and clients to address service inquiries.
  • Organize and facilitate service meetings, including preparing agendas and tracking follow-ups.
  • Monitor and ensure compliance with code regulations and service standards.
  • Track and maintain records related to safety programs, inspections, and mandated tests.
  • Provide administrative support for onboarding new employees, including maintaining personnel files.
  • Assist in field payroll processes, ensuring time entries and approvals are accurate.
  • Coordinate responses to code violations, deficiency reports, and compliance requirements.


• Strong proficiency in Customer Relationship Management (CRM) systems
• Demonstrated experience in Data Processing
• Excellent Communication skills, both written and verbal
• Comprehensive understanding of Compliance regulations and standards
• Proven ability to multitask in a fast-paced environment
• Ability to effectively problem-solve and make decisions
• Strong organizational skills with high attention to detail
• Ability to work independently and as part of a team
• Demonstrated ability to manage and prioritize tasks effectively
• Proven track record in improving operational processes
• Strong analytical skills with the ability to analyze complex data
• Proficiency in Microsoft Office Suite, particularly Excel
• Bachelor's degree in Business Administration or related field is preferred

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