Customer Service Admin

2 weeks ago


Carmel, United States Insight Global Full time
Job DescriptionJob Description

Required Skills & Experience

• 1-5 yrs of experience in a customer service role/call center type of position (met some kind of metric ie. 50 calls/emails a day)

• Great communication/personality (this is an entry level role and they want people who want to grow with the company)

• Not job/contract hoppy

• Basic Excel Skills

Nice to Have Skills & Experience

• Collections experience

• SAP

• Accounts Receivable Experience

• Any Business-to-Business work experience

Job Description

Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable.



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