Customer Service Admin
2 weeks ago
Required Skills & Experience
• 1-5 yrs of experience in a customer service role/call center type of position (met some kind of metric ie. 50 calls/emails a day)
• Great communication/personality (this is an entry level role and they want people who want to grow with the company)
• Not job/contract hoppy
• Basic Excel Skills
Nice to Have Skills & Experience
• Collections experience
• SAP
• Accounts Receivable Experience
• Any Business-to-Business work experience
Job Description
Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable.
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