Patient Care Coordinator

2 weeks ago


Littleton, United States Robert Half Full time
Job DescriptionJob Description

Patient Care Coordinator



We are offering a contract to hire employment opportunity for a Patient Care Coordinator in Greenwood Village, Colorado. This role is situated within the high tech industry, specifically within the realm of Pharmacy/Biotech. As a Patient Care Coordinator, you will play a vital role in ensuring a positive patient experience, managing administrative and operational functions, and coordinating patient interactions and needs.



Responsibilities:


• Engage with patients, obtaining potential referrals and understanding current marketing promotions.


• Handle customer service responsibilities including answering inbound calls and resolving customer inquiries.


• Conduct outbound marketing activities and follow-up calls to potential and existing patients to drive appointment scheduling and clinic revenue generation.


• Maintain an accurate account of billing functions and perform data entry tasks.


• Manage the office supply inventory and maintain the office environment to ensure it is always patient-ready.


• Work directly with patients to collect all insurance documentation, adhering to current HIPAA laws.


• Oversee the scheduling of appointments using company protocols and internal scheduling database software.


• Handle sensitive matters and interactions with patients with tact, courtesy, and discretion.


• Utilize technical skills with computer systems and MS Office Suite, specifically Word and Excel.


• Maintain accurate customer credit records and process customer credit applications efficiently.

• Minimum 1 year of experience in a similar role


• Proficient in answering inbound calls and handling both inbound and outbound calls effectively


• Demonstrated ability in executing billing functions accurately and efficiently


• Strong customer service skills to ensure patient satisfaction


• Experience in outbound marketing to drive patient engagement


• Ability to handle authorizations in a timely and compliant manner


• Excellent communication and interpersonal skills


• Detail-oriented with strong organizational and multitasking abilities



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