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Software Implementation Analyst

2 months ago

Houston, United States Insperity Full time

Job DescriptionJob DescriptionDescription & Requirements Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor's "Best Places to Work in the U.S. 2024" list, and U.S. News & World Report's "Best Companies to Work for 2024" list. In addition, we have been recognized for having one of the country's Top 50 Midsize Early Talent Programs by RippleMatch's 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. Software Implementation Analyst We are currently seeking an Associate Software Implementation Analyst to join our team. This position is responsible for delivering project activities ranging from the technical to the training skill-set on Insperity Business Performance Solutions software projects. The project activities may range from client discussions on configuration to SQL scripting and software configuration. Responsibilities: Hosts onsite or remote detailed kick-off meetings with clients to determine client business objectives for project implementations. Creates configuration notes documentation and reviews for accuracy and for any configuration abilities that do not exist in the product prior to sending to client. Completes SQL scripting and setup of the client's software. Utilizes problem solving skills and knowledge of detailed best practice to assist client in getting best functionality out of new software solutions. Configures ongoing system requests as needed per project. Implements data collection devices. Configures interfaces to integrate with existing HR, payroll, and accounting systems. Test interfaces to confirm integration is complete. Tailors formal training as required to meet the customer's specifications. Provide new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business. Performance Solution software. Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary. Updates configuration notes with any changes made. Works with clients on system optimization through project closing. Works cooperatively with development team members in resolving more complex technical issues. Works with appropriate team members to coordinate the timing of project deadlines, etc. Resolves specification customization needs that arise during the implementation of projects. Works to improve customer experience and satisfaction, increasing customer reference-ability. Qualifications: Bachelor's Degree in Computer Science/Management Information Systems or a related field is required. Experience in system integration, HR, Accounting, or the computer industry is preferred. Technical support or training experience is preferred. One to four years of industry experience implementing business software solutions is required. Solid interpersonal skills to interface with co-workers and customers. Ability to manage multiple projects and tasks to completion with minimal supervision. Excellent written & verbal presentation skills. Experience in communicating technical and project information in a business context. Demonstrated track record in delivering quality, on-time business solutions to diverse customers. SQL or FoxPro database experience. Strong customer relations, time management, and organizational skills. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.