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Customer Service Representative

2 months ago

Indianapolis, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Customer Service Representative in Indianapolis, Indiana. The primary focus of this role is to provide exceptional customer service in a law firm setting. As part of the team, you will be the first point of contact for customers, managing their inquiries and providing solutions.

Responsibilities:
• Handle inbound calls from customers, providing information and transferring calls as necessary
• Accurately process customer applications and orders
• Maintain up-to-date customer records, ensuring all information is correct and current
• Monitor customer accounts and take action as needed
• Manage email correspondence with customers, responding promptly and professionally
• Utilize software, such as Nextive, to manage customer service processes
• Maintain a professional demeanor and positive energy to create a pleasant customer experience
• Utilize basic computer literacy skills, including Microsoft Excel and Word, to perform job functions
• Schedule appointments as necessary, ensuring efficient coordination of schedules
• Proactively solve problems, demonstrating a commitment to helping customers.• Proven experience in a customer service role, ideally within a call center environment
• Proficient in Microsoft Word and Excel
• Strong data entry skills with an eye for detail and accuracy
• Ability to handle both inbound and outbound calls effectively
• Excellent email correspondence skills, ability to communicate clearly and professionally
• Experience in order entry and processing
• Ability to schedule appointments accurately and efficiently
• Exceptional customer service skills, with a focus on delivering high-quality service
• Ability to multitask and handle high volumes of calls and inquiries
• Excellent problem-solving skills and the ability to think on your feet.