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Customer Service/ Claims

1 month ago

Moline, United States BCForward Full time
Job DescriptionJob Description

Worker Schedule:
Hybrid scheduled – the team works from the office every Tuesday, Wednesday and Thursday.

Job Description:

  • Under moderate supervision, completes the processing of more complex reimbursement transactions and maintains records for all products to support the Company's product and customer support commitments to our dealer organization and Client equipment owners. 
  • Processes/approves complex warranty and Product Improvement Programs (PIP) claims in more than one system in accordance with the Company's reimbursement administration policies and procedures for an entire product line. 
  • May require multi-lingual capability to process claims. 
  • May require processing all of these: product tracking records, warranty and PIP claims. 
  • Can provide support and assistance on more complex claim issues to branches, factories and dealers. 
  • May also provide orientation and training on warranty, PIP and delivery record processes to processing personnel as well as develop and conduct related dealer training. 
  • Duties: Processes daily reimbursement transactions received from channel partners in accordance with the Company's reimbursement administration policies and procedures; either for multiple factories and/or product lines in a language other than English, or covering all functional support areas of delivery records, warranty claims, and / or Product Improvement Program (PIP) claims and administration. 
  • Provides equitable and timely reimbursement to channel partners, and safeguard Company assets. 
  • Demonstrates knowledge based on experience to make higher level decisions on more complex machines and / or issues. 
  • Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner, related to department policies and procedures. 
  • Assists company personnel and / or channel partners in using warranty systems and answers warranty or Product Improvement Program (PIP) related inquiries. Processes reimbursement administration requests received from channel partners, field representatives, marketing units and factories. 
  • May update web sites to insure accuracy of information in company databases, to enable reimbursement functional requirements.
  • Provides higher level support, which may include multi-lingual, software, and/or complex claim support, to assist channel partners, field representatives, marketing units and factories with inquiries related to reimbursement transactions and administration, using written, electronic and phone communications. 
  • Demonstrates higher level of knowledge to assist dealer and company personnel to enable performance and completion of transaction processing and achievement of Reimbursement Department objectives.

Duties:

  • Processes daily reimbursement transactions received from channel partners;
  • Processes product tracking records, warranty and PIP claims.
  • Provides equitable and timely reimbursement to channel partners, and safeguard Company assets.
  • Demonstrates knowledge based on experience to make higher level decisions on more complex machines and / or issues.
  • Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner
  • Assists company personnel and / or channel partners in using warranty systems and answers warranty or Product Improvement Program (PIP) related inquiries.
  • Processes reimbursement administration requests received from channel partners, field representatives, marketing units and factories.

Education/Experience:
Preferred: at least a 2 year Associates Degree (but not required)
A background in any of these roles will be helpful to this position: Claims Processing, and Call Center

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Company DescriptionAbout BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.