Network Operations Center Technician

2 days ago


Allen, United States 180Engineering Full time
Job DescriptionJob Description

Responsibilities 

As a NOC Technician you will play a crucial role in ensuring the stability and reliability of our network operations. 

  • Monitor and maintain the computer networks and system  

  • Ensure the stability and proper functionality of telecommunications infrastructure.  

  • Respond to network alerts and troubleshoot network-related issues.  

  • Perform regular network performance checks.  

  • Coordinate with field technicians and engineers to resolve complex network issues.  

  • Maintain detailed records of network outages, discrepancies, and quality control measures.  

  • Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.  

  • Conduct remote network surveillance and event response.  

  • Triage and resolve service-impacting incidents within SLA’s.  

  • Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).  

  • Provide customer-facing technical support via telephone, email, and web portal.  

  • Communicate with stakeholders during service-impacting events.  

  • Manage vendor tickets effectively. 

Requirements 

  • Call Center or NOC experience in a 24/7 operation  

  • Strong working knowledge of IP networking and interoperability standards.  

  • Strong working knowledge of network infrastructure and protocols.  

  • Experience with network monitoring tools.  

  • 1+ years of experience troubleshooting IP network connectivity.  

  • 1+ years of experience troubleshooting service and hardware  

  • ServiceNow experience preferred 

  • Errors generated by routers, switches, terminal devices, servers, and endpoints.  

  • Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP. 

  • Ability to navigate and interpret network drawings (e.g., Vizio drawings).  

  • Good analytical and documentation skills.  

  • Ability to handle high-pressure situations and respond quickly to network issues. 

  • Excellent verbal and written communication skills 

  • Will need to be US Citizen and pass a CJIS background check before can be converted to a FTE 



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