Network Operations Center Technician
2 days ago
Responsibilities
As a NOC Technician you will play a crucial role in ensuring the stability and reliability of our network operations.
Monitor and maintain the computer networks and system
Ensure the stability and proper functionality of telecommunications infrastructure.
Respond to network alerts and troubleshoot network-related issues.
Perform regular network performance checks.
Coordinate with field technicians and engineers to resolve complex network issues.
Maintain detailed records of network outages, discrepancies, and quality control measures.
Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
Conduct remote network surveillance and event response.
Triage and resolve service-impacting incidents within SLA’s.
Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).
Provide customer-facing technical support via telephone, email, and web portal.
Communicate with stakeholders during service-impacting events.
Manage vendor tickets effectively.
Requirements
Call Center or NOC experience in a 24/7 operation
Strong working knowledge of IP networking and interoperability standards.
Strong working knowledge of network infrastructure and protocols.
Experience with network monitoring tools.
1+ years of experience troubleshooting IP network connectivity.
1+ years of experience troubleshooting service and hardware
ServiceNow experience preferred
Errors generated by routers, switches, terminal devices, servers, and endpoints.
Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
Ability to navigate and interpret network drawings (e.g., Vizio drawings).
Good analytical and documentation skills.
Ability to handle high-pressure situations and respond quickly to network issues.
Excellent verbal and written communication skills
Will need to be US Citizen and pass a CJIS background check before can be converted to a FTE
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