Network Operations Center Technician

2 weeks ago


Allen, United States Prairie Full time

Looking for a Network Operations Center Technician for our client in Allen, TX. (Fully onsite)

Responsibilities and Expectations

  • Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary, ensuring system uptime meets service level agreements.
  • Acting as the first point of contact for any Network related problems between Client NOC and its partners.
  • Escalating any Network incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved.
  • Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
  • Take Technical Ownership of Major Incidents by identifying and utilizing appropriate resources to resolve the issue.
  • Responsible for documenting and distribution of all Major Incident Review Reports in the agreed format.
  • Monitor all outages/issues through the return to normal services.
  • Operates in a 24 X 7 Network Operations Center; this includes shift work.
  • Position will be Monday through Friday 8am - 5pm

Specific Knowledge/Skills:

  • 2+ years of customer support experience preferably in a NOC environment
  • Seeking experience in a help desk/service desk/ technical support environment.
  • Prior background working in a NOC environment is highly desired.
  • Knowledge of ITIL is a plus.
  • Basic Networking Protocols
  • A background in Linux/Unix Administration
  • Understanding of Virtualized Environments


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