Warranty Administrator

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Warranty Administrator - Toyota Chula Vista

Non-Exempt

Job Summary:

The Warranty Administrator II is responsible for managing the warranty process for products or services offered by the company. This role involves overseeing the entire warranty lifecycle, from initial claim submission to final resolution, ensuring compliance with manufacturer guidelines and company policies. The Warranty Administrator works closely with customers, service departments, and suppliers to facilitate efficient and accurate warranty processing.

Essential Functions:

• Review and process warranty claims submitted by customers or service technicians.
• Verify warranty coverage and ensure all required documentation is complete and accurate.
• Submit claims to manufacturers or service providers promptly and track their status.
• Maintain detailed and accurate records of warranty claims, including documentation, correspondence, and approvals.
• Update and manage warranty databases and systems to track claim statuses and outcomes.
• File and organize warranty-related paperwork and documentation for easy retrieval.
• Respond to customer inquiries regarding warranty coverage, claim status, and resolution.
• Assist customers with the warranty claim process, providing guidance and support as needed.
• Address and resolve any issues or disputes related to warranty claims.
• Coordinate with service technicians, parts departments, and other relevant personnel to gather necessary information for warranty claims.
• Communicate with manufacturers or service providers to follow up on claim status and resolve any issues.
• Work closely with the accounting department to ensure accurate billing and reimbursements related to warranty claims.
• Ensure that all warranty claims comply with company policies and manufacturer guidelines.
• Monitor and report on warranty claim trends, identifying areas for improvement or potential issues.
• Stay updated on changes to warranty policies, procedures, and regulations.
• Maintain satisfactory attendance.
• Performs other related duties as assigned.

Supervisory Responsibilities:

None

Qualifications:

Minimum Qualifications:

• Two years of experience in warranty administration or a related field, with a proven track record of managing and processing warranty claims effectively.
• High school diploma or equivalent.
• Ability to lift up to 15 pounds.
• Ability to perform all essential functions of the job description.

Preferred Qualifications

• Associate’s degree or higher in Business Administration, Automotive Technology, or a related field
• Experience with warranty management systems or software.
• Strong organizational and time-management abilities.
• Excellent communication and customer service skills.
• Attention to detail and accuracy in handling documentation and data.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Ability to work independently and handle multiple tasks simultaneously.
• Problem-solving skills and the ability to manage challenging situations with professionalism.
• Capacity to learn and adapt to new systems and processes

Physical Demands:

• Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Prolonged periods of sitting at a desk and working on a computer; lifts up to 15 pounds.

Environment/Noise:

• Noise level is moderate.

Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), and more

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.

Company DescriptionFounded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: https://sunroadenterprises.com/Company DescriptionFounded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: https://sunroadenterprises.com/

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