Dispatch Agent

Description:

Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature.

Qualifying/verifying customer requests.

Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner.

Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction.

Other duties as assigned

Shifts: 10 hour shifts 4 days a week 1 weekend day required for most

Possible Hours:

8a-7p, 9a-8p, or 1p-1-p (days vary)

Skills:

foodservice, customer service, food prep, data entry, service, Call Center, Client Services Rep, Work orders, Order Entry

Top Skills Details:

foodservice,customer service,food prep,data entry,service

Additional Skills & Qualifications:

1+ year of customer service experience, prefer retail expereince over standard call center roles.

Previous experience is call center is a plus. Solid tenure. At least one year at each position.

Proficient in Microsoft programs

Attention to detail

Experience Level:

Entry Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.