Deskside Support Technician
3 months ago
Duration
5 Year(s) contract
Description
Flexible “Bubble” staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5
General coverage Region - Clinton & Leonardtown MD
\*\*\*\* These folks will require flexibility as far as location to be working at as we will be moving them around to meet demand
o Incidents – Software break/fix
o IMACs – Installation of software, machine upgrades, etc.
o Refresh
o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
o Basic experience awith Active Directory
o Experience with Windows 10 and Microsoft Office
o Experience with Deskside support in a hospital environment a plus
o Experience with ServiceNow- PREFERRED NOT REQUIRED
o Experience with LogMeIn
o Ticketing System is ServiceNow
o Tech walk-up bar at staffed locations
Job Title
Windows 10 Field Client support
Top Skills Details
DSM: Deskside Master
1. 3 to 5 years Windows 10 Desktop Support experience in a corporate environment.
2. 3 to 5 years Enduser client -LAN/Networking support in a corporate environment
3. Customer Service Experience
4. Must be fully vaccinated
Additional Information
Experienced Deskside tech to do refresh work, resolve incidents, requests, etc.
Good Communication and technical skills
____________________________________________________________________________________________________________________________________________________
Drug Test Required
false
Experience Level
Entry Level
External Communities Job Description
This is a long term Windows 10 deskside field support project supporting the largest technology company in the world
Additional Skills Tags
Additional Skills & Qualifications
Resource must have Windows 10 experience
As this is a new contract, please expect some changes regarding hours and locations.
Asked for flexible resources in most scenarios.
Business Qualification
Impact to the Internal/External Customer
Customer impact
By providing local Desktop Support technicians, will not need to travel a resource to work on site from other locations and save on hotel/travel costs.
By providing local Desktop Support resources, can continue to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.
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