Customer Quotation Specialist
1 day ago
Job Title: Customer Service Representative
Pay Rate: $21 to $23.00
Duration: (12 months)
This position is 100% onsite.
WORK HOURS: 1st Shift - 6AM-2:30PM
REQUIRED EXPERIENCE:
o Basic Knowledge of Sales methodologies o Proven ability to manage customer requests and concerns o Excellent communication skills, both verbal and written o Ability to build and maintain effective relationships in a Team setting environment o Stronger organizational and interpersonal skills o Ability to analyze & summarize information
RESPONSIBILITIES:
1) Processes customer quotations, including quotations using proper methods and practices.
2) Updates the customer of the status of their quotation, request/process approvals and follow up repair order Operational Status.
3) Escalates the prioritization of the quotation as necessary.
4) Process and print Bill of Ladings (BOL) and Packing Slip, follow up shipments.
5) Create customer reports and make sure customer repairs are on time.
6) Review customer paperwork, price lists and quality paperwork to assure accuracy.
7) Responsible for promptly answering incoming telephone calls and emails in a professional manner. Provides the customer with the most recent information and updates.
8) Processes requests to meet quality scorecard goals and KPIs.
9) Receives and responds to customer complaints in quality management system, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction.
10) Creates and maintains customer data records to include receiving, in process and shipping.
11) Leading customer orders reviews weekly (or as needed) with assigned accounts.
12) May provide additional support to the general customer service team, as needed.
13) Follows Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.
17) Must be proficient with Word, Excel and other appropriate software.
18) Attend customer meetings concerning service and support activities
EDUCATION: Accredited High School, Associate Degree or equivalent, in Business Administration or related field; or equivalent experience.
Company DescriptionOur client is an award-winning engineering and construction company. They value commitment, excellence, and integrity. They have built their reputation working in a broad array of public and private sectors, including local and federal government, utility, healthcare, churches, and schools.Company DescriptionOur client is an award-winning engineering and construction company. They value commitment, excellence, and integrity. They have built their reputation working in a broad array of public and private sectors, including local and federal government, utility, healthcare, churches, and schools.-
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