Customer Success Representative
4 weeks ago
LHH Recruitment Solutions is currently working with a company looking for a Customer Success Representative in the Fort Worth TX area. If you have the qualifications listed below and are interested in this opportunity- apply with us today
Responsibilities:
Responsible as primary point of contact and liaison between customers and company.
Assists with data entry including complaints, orders, errors, account questions, billing, and cancellations.
Processing of purchase order confirmations, advanced ship notification, and invoicing for all orders.
Inbound/outbound calls from/to wholesalers, distributors, consumers, business customers, and Account Managers.
Process orders for customers and Account Managers received via fax.
New customer account set up in system.
Process incoming problem tickets from Distributor and Direct Customers.
Analyze Problem tickets and use all resources to determine if Problem ticket is valid.
Interact with the Account Managers to provide necessary information.
Resolve customer questions related to orders, order tracking, product inquiries, and pricing inquiries.
Liaison between manufacturing suppliers and distributors as needed.
Document incoming complaints and submit into system.
Respond to customer product questions.
Qualifications:
3 years of customer service or related experience
Healthcare experience preferred
Strong data processing skills
Customer service oriented
Strong computer skills including MS Office and CRM software required
Details:
Onsite, M-F, 8-5(flexible)
Pay: $22-24/hr.
Type: 3 month temp assignment
Location: Fort Worth, TX 76102
If you meet the qualifications above and interested in this opportunity. Please apply today
Pay Details: $22.00 to $24.00 per hour
Search managed by: Alexis Shillow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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