Desktop Support Analyst

1 day ago


Atlanta, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to permanent employment opportunity for a Desktop Support Analyst in the Local Government industry based in Atlanta, Georgia. The successful candidate will provide technical support across multiple locations, working with a variety of technologies in a dynamic and collaborative environment.


Responsibilities:

• Provide desktop support across multiple locations in Fulton Co.

• Manage and troubleshoot Microsoft environment, Active Directory, MacOS, and other systems.

• Utilize skills in Cisco Technologies, Citrix Technologies, Computer Hardware, Database, and Dell Technologies to deliver effective IT support.

• Maintain and manage user accounts on Active Directory and Apple Devices.

• Implement backup technologies and configuration management to ensure data safety and system stability.

• Address and resolve customer inquiries promptly and professionally.

• Regularly monitor customer accounts and take appropriate action when necessary.

• Demonstrated proficiency in Cisco Technologies
• Proven experience with Citrix Technologies
• Strong knowledge of Computer Hardware
• Familiarity with various Database systems
• Expertise in Dell Technologies
• Experience with Active Directory management
• Familiarity with Apple Devices and their maintenance
• Knowledge of Backup Technologies
• Experience in Configuration Management within a local government setting

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