Pet Care Specialist
4 weeks ago
The Animal Rescue League of Iowa is seeking a dedicated and compassionate individual to join our Pet Help Center team as a Customer Experience Technician. In this role, you will be the face and/or voice for our furry friends and community, providing exceptional customer service and ensuring a safe and healthy environment for all.
As a key member of our team, you will be responsible for providing compassionate, empathetic, and friendly interactions with customers, patrons, staff, and volunteers. You will also play a crucial role in maintaining a fast-paced environment and ensuring that our customers receive the best possible experience.
Key Responsibilities:
- Providing exceptional customer service and resolving customer complaints in a timely and professional manner
- Maintaining a safe and healthy environment for all animals and customers
- Working collaboratively with staff and volunteers to achieve team goals and objectives
- Providing basic evaluations and vaccinations for animals as needed
- Assisting with daily operations and tasks as assigned by management
Requirements:
- High School Diploma or GED (required)
- 2 years' customer service experience (preferred)
- Valid Driver's License with a satisfactory driving record
- Excellent customer service skills, including problem-solving skills
- Animal Handling experience (may do basic evaluations and vaccines)
- Ability to function in a fast-paced environment
- Strong communication skills and openness to change
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Benefits:
- Paid time off
- Seven paid holidays
- Health, Dental, & Vision
- Disability Insurance - Short and long-term disability
- Life & AD&D Insurance
- Accident & Critical Illness
- HSA/FSA
- Retirement: 401(k) & ROTH plan
Along with traditional benefits, the ARL employees also receive a variety of other benefits within our organization and outside our organization; these benefits include:
- Employee Assistance Program (EAP)
- Discounted Pet Food
- Discounted Pet Insurance
- 20% off Animal House purchases - Your pet's favorite place to shop
- 25% off 4-week training classes for your pets
- Employee Veterinary Assistance Program
- Free yearly vaccinations
- Microchips at cost
- Heartworm screening -$5 per pet
- Annual Heartworm preventative at a cost
- Other services upon request/availability
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