Pet Care Specialist

4 weeks ago


Des Moines, Iowa, United States Animal Rescue League Of Iowa Full time
Job Overview

The Animal Rescue League of Iowa is seeking a dedicated and compassionate individual to join our Pet Help Center team as a Customer Experience Technician. In this role, you will be the face and/or voice for our furry friends and community, providing exceptional customer service and ensuring a safe and healthy environment for all.

As a key member of our team, you will be responsible for providing compassionate, empathetic, and friendly interactions with customers, patrons, staff, and volunteers. You will also play a crucial role in maintaining a fast-paced environment and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Providing exceptional customer service and resolving customer complaints in a timely and professional manner
  • Maintaining a safe and healthy environment for all animals and customers
  • Working collaboratively with staff and volunteers to achieve team goals and objectives
  • Providing basic evaluations and vaccinations for animals as needed
  • Assisting with daily operations and tasks as assigned by management

Requirements:

  • High School Diploma or GED (required)
  • 2 years' customer service experience (preferred)
  • Valid Driver's License with a satisfactory driving record
  • Excellent customer service skills, including problem-solving skills
  • Animal Handling experience (may do basic evaluations and vaccines)
  • Ability to function in a fast-paced environment
  • Strong communication skills and openness to change
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits:

  • Paid time off
  • Seven paid holidays
  • Health, Dental, & Vision
  • Disability Insurance - Short and long-term disability
  • Life & AD&D Insurance
  • Accident & Critical Illness
  • HSA/FSA
  • Retirement: 401(k) & ROTH plan

Along with traditional benefits, the ARL employees also receive a variety of other benefits within our organization and outside our organization; these benefits include:

  • Employee Assistance Program (EAP)
  • Discounted Pet Food
  • Discounted Pet Insurance
  • 20% off Animal House purchases - Your pet's favorite place to shop
  • 25% off 4-week training classes for your pets
  • Employee Veterinary Assistance Program
    • Free yearly vaccinations
    • Microchips at cost
    • Heartworm screening -$5 per pet
    • Annual Heartworm preventative at a cost
    • Other services upon request/availability

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