Customer Experience Advocate

1 day ago


Queens, New York, United States TCC Wireless LLC Full time
About TCC Wireless

TCC Wireless is a leading provider of wireless technology solutions. We are committed to delivering exceptional customer service and promoting innovative products and services.

Job Description:

The Customer Experience Advocate role is a key position within our organization. As a Customer Experience Advocate, you will be responsible for ensuring that every customer interaction is positive and memorable.

Key Responsibilities:
  • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Provide accurate and efficient product information to customers.
  • Process transactions accurately and efficiently.
  • Address customer complaints and concerns in a professional and courteous manner.
What We Offer:
  • Hourly pay plus commission based on sales performance.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive benefits package, including medical, dental, and vision insurance.
  • A phone service discount for you and your family.
  • Opportunities for career advancement and professional growth.
Requirements:
  • A high school diploma or equivalent is required.
  • At least 6 months of customer service and/or sales experience is preferred.
  • You must be able to move and/or lift up to 25 pounds and stand for long periods of time (up to 9 hours) on the sales floor.
  • Bilingual skills (English/Spanish) are a plus.

Estimated Salary: $45,000 - $60,000 per year.



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