Server - Fine Dining

2 days ago

Naples, Florida, United States LaPlaya Beach & Golf Resort, a Noble House Resort Full time
Job Title: Server - Fine Dining

LaPlaya Beach & Golf Resort, a Noble House Resort, is seeking a skilled Server to join our team at Baleen Restaurant. As a Server, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Job Overview

As a Server at Baleen Restaurant, you will be part of a dynamic team that is dedicated to delivering outstanding service and creating a warm and welcoming atmosphere for our guests. Your primary responsibility will be to take orders, serve food and drinks, and maintain a clean and organized workspace.

Essential Job Functions
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Take guests' food and beverage orders, utilizing suggestive selling techniques.
  • Record order of guest.
  • Input order into system and ensure transmission of food orders is verified by Kitchen.
  • Legibly document orders when system is down and distribute food orders to Kitchen.
  • Retrieve all alcoholic beverage items from bar and serve to guest.
  • Open and serve wine/champagne bottles.
  • Make all varieties of coffee.
  • Serve all food courses and non-alcoholic beverage items to the guest.
  • Guide the activities of the assigned Busperson to ensure optimum service to guests.
  • Clear each course.
  • Remove soiled wares from tables as assigned and transport to dishwashing area.
  • Present guest checks and process payments through the Cashier.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Extend appreciation for guests' patronage and invite them to return.
  • Clean and reset tables immediately after guest departs.
  • Collect and report tips at the end of the assigned shift.
Complete Closing Side Duties
  • Properly breakdown and store all reusable goods.
  • Clean all equipment.
  • Restock items for next service.
  • Remove all dirty linen.
  • Marry and stock all condiments.
  • Reset tables for next meal period.
Maintain Complete Knowledge of
  • Table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the Restaurant.
  • All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
  • The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
  • P.O.S. and manual systems.
Complete Opening Side Duties
  • Check quality and amount of all restaurant stock and supplies using checklist.
  • Fold napkins.
  • Requisition all necessary supplies and transport from storeroom to Restaurant.
  • Set tables.
  • Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic).
  • Ensure a sufficient supply of all silverware, glassware and chinaware for service.
  • Prepare all cold food items (cereals, fruits and salads).
  • Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Set up side station with supplies and equipment.

Salary: $12.00 per hour plus tips

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