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Customer Service and Sales Specialist

2 months ago

Garden City, Idaho, United States Scenthound Bosie, ID Full time
Position Overview

The Sales and Customer Engagement Associate plays a vital role in our organization, dedicated to promoting memberships while delivering outstanding service to every client.

Benefits:
  • Employee discounts
  • Flexible working hours
  • Complimentary snacks and meals

Perks and Advantages:
  • Clear career advancement opportunities towards management roles (Assistant Manager, Manager) and more
  • Attractive hourly wage, in addition to tips and sales bonuses
  • Performance-based salary increases
  • Free service membership
Key Responsibilities:
  • Promote membership sales through education on health and wellness
  • Achieve key performance metrics, including average ticket price and rebooking ratios through memberships, services, and retail sales
  • Generate leads for memberships; follow up with prospective members
  • Handle phone inquiries, schedule appointments, and maintain customer profiles
  • Oversee cash transactions and ensure accurate cash handling
  • Manage customer expectations, address concerns, and retain memberships
  • Maintain cleanliness and organization of the reception area
  • Perform additional tasks as directed by the management
Qualifications:
  • Proven sales experience with confidence in selling services and products
  • Exceptional ability to connect with customers (both pets and their owners) and provide excellent service
  • Willingness to learn about our offerings to effectively educate pet owners
  • Strong communication skills with team members and clients (in-person and via phone)
  • Ability to independently resolve issues while adhering to company values
  • Attention to detail and effective time management skills
  • Accountability in upholding company standards