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Patient Care Associate

2 months ago

Ithaca, New York, United States Cayuga Health System Full time
Patient Care Associate/Healthcare Support Specialist

Cayuga Health System is a premier healthcare provider dedicated to enhancing the health and wellness of the communities we serve. Our mission is to deliver exceptional healthcare through a team of dedicated professionals who are committed to clinical excellence and innovation. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth within the healthcare sector.

The Patient Care Associate/Healthcare Support Specialist role is a versatile position that evolves daily to fulfill both clinical and administrative responsibilities within the practice. Key duties include assisting healthcare providers with clinical tasks and direct patient interactions, as well as managing various administrative functions to support patients and staff efficiently.

Key Responsibilities:
  • Conduct clinical tasks, monitor and document vital signs, prepare examination areas, sanitize instruments, and assist healthcare providers in patient care, adhering to established protocols and regulations.
  • Facilitate patient check-ins, confirm/update personal information, arrange appointments, process insurance referrals, and handle patient inquiries, including follow-ups and medication refills.
  • Manage patient documentation, collect payments and co-pays, execute daily financial reconciliations, and maintain accurate patient records, including scanning and organizing correspondence.
  • Engage in team discussions to clarify roles, address patient concerns, participate in quality improvement initiatives, and contribute to office committees as necessary.
  • Oversee phone communications, including answering and routing calls, scheduling and confirming appointments, sending messages through patient portals, and ensuring efficient patient flow.
  • Ensure timely follow-up on clinical documentation, including prior authorizations, disability forms, and medication renewals to maintain compliance and efficiency.
Required Qualifications:
  • High School Diploma or Equivalent.
Preferred Qualifications:
  • Certification as a Medical Assistant or equivalent experience.
Physical Requirements:
  • Ability to lift up to 50 lbs., and to sit or stand for extended periods. Must be capable of operating necessary equipment.
Work Environment:
  • Onsite position.
Cayuga Health System is committed to providing equitable treatment to all patients, staff, and volunteers, ensuring a safe and respectful environment. We strive to recognize and address disparities in healthcare access and outcomes.

We are an Equal Employment Opportunity employer, dedicated to fostering a diverse and inclusive workplace that values the unique backgrounds and perspectives of all individuals. We do not discriminate based on any protected characteristics.

If you require accommodations during the application or interview process, please reach out to our Talent Acquisition team.

By submitting your application, you affirm that the information provided is accurate and complete. Any inaccuracies may disqualify you from consideration or result in termination if employed.

All hiring decisions are contingent upon successful completion of pre-employment checks, which may include background checks and drug screenings.

We maintain a drug-free workplace and have a testing program in compliance with applicable laws.