Restaurant Operations Manager
4 weeks ago
The General Manager - Restaurant Operations is responsible for the overall success of our restaurant location. This includes providing a superior and memorable experience for all guests, achieving sales goals, controlling expenses, and creating an environment where team members are engaged and encouraged to grow while delivering exceptional service.
Key Responsibilities:
- Creates an in-store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
- Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
- Assists and resolves all guest complaints in-person or by phone, applying the listen, apologize, satisfy, and thank model.
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
- Directs and conducts regular training with team members.
- Provides regular feedback to all team members and identifies areas for improvement.
- Works with direct reports to cross-train and assist in the development of new skills.
- Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
- Ensures compliance with federal, state, and local laws, regulations, and ordinances.
- Maintains a clean and safe restaurant for guests and team members.
- Responsible for budgets and makes adjustments as needed.
- Ensures compliance with labor laws.
- Understands, enforces, and adheres to all company policies and procedures.
- Maintains restaurant inventory and ensures accessibility and organization.
- Responsible for routine maintenance and repairs on all equipment.
- Prepares and analyzes operation reports.
- High school diploma or GED required.
- One year of supervisory experience working in the restaurant industry.
- Successfully complete all training and make a passing score on all applicable tests.
- Valid driver's license and proof of valid insurance.
- Ability to work a minimum of 50-55 hours per week and be available to work a flexible shift, including weekends.
- Knowledge of all restaurant policies, practices, and operational and human resources procedures.
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting.
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
- Basic computer skills.
- Knowledge of profit and loss statements.
- Ability to implement policies and procedures.
- Skilled in developing employees by coaching, counseling, and building strong work habits.
- Continuously working to improve customer satisfaction.
- Knowledge of recruiting and interviewing potential team members.
- Ability to supervise others.
- Manage conflict resolution.
- Create and maintain a positive work environment.
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