Pharmacy Service Associate

1 day ago


Alexandria, Virginia, United States Neighborhood Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Pharmacy Service Associate to join our team at Neighborhood Health. As a Pharmacy Service Associate, you will play a critical role in ensuring the smooth operation of medication pickup for 340B, PAP, and NSC medications to patients at our Casey Clinic Contract Pharmacy.

Key Responsibilities
  • Serve as the primary contact point for the pharmacy at pick up and assist patients in an efficient and friendly manner in a fast-paced environment.
  • Assist pharmacy staff in the triaging of incoming prescriptions, the delivery of filled prescriptions to the patients, and all check out duties.
  • Obtain requests for refill from customers in person or over the phone and gather necessary information from them to facilitate medication preparation for pharmacy team.
  • Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information.
  • Undertake administrative tasks (e.g. record-keeping, prescription filing, document storage) as assigned.
  • Keep the pharmacy pick up area clean and organized.
  • Comply with all security measures, quality standards and all applicable pharmacy laws and regulations.
Requirements
  • High School Diploma or GED
  • Candidate should be fluent in Spanish
  • Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base
  • Candidate should have 1 to 2 years of customer service experience
  • Experience with information technology, electronic health records and medical records or candidate that is computer savvy or comfortable working with various software programs and operating a computer preferred
Preferred Qualifications
  • Prefer candidate who is familiar with culturally diverse populations and care of underserved populations
  • Knowledge of patient assistance programs and the pharmacy connection online software beneficial
  • Candidate familiar with common drug names and their functions would be ideal


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