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Retail Sales Associate
2 months ago
Job Summary:
Casino Del Sol Resort is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, generating sales, and maintaining a clean and organized retail environment.
Key Responsibilities:
- Welcomes and greets all guests, ensuring they receive outstanding service by maintaining a professional level of communication and demonstrating solid product knowledge at all times.
- Interacts with guests, assists in locating merchandise, gives product presentations, and convinces them to make purchases.
- Processes credit card and cash transactions and bags merchandise, ensuring accuracy of sales data and cash handling.
- Redeems scripts, vouchers, coupons, and receipts for products, and processes mail orders and sells gift certificates.
- Produces end-of-shift reports and maintains the proper display of goods on the floor, checking merchandise to ensure it complies with quality standards.
- Assists in floor moves, merchandising, display maintenance, and housekeeping, and assists in processing and replenishing merchandise and monitoring floor stock.
- Participates in year-end inventory and cycle counts, maintains an awareness of all promotions and advertisements, and notifies supervisors if equipment is broken and needs repair or replacement.
- Follows established safety and security policies and procedures, including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
- Maintains cleanliness of store areas throughout the shift, practicing clean-as-you-go procedures, and displays a diplomatic, polished, and professional demeanor in the workplace.
- Ensures uniform and personal appearance is clean and professional, fosters a team environment by working collaboratively with co-workers, and displays initiative and ability to work with a minimum amount of supervision.
- Participates in professional development activities, such as sales trainings, and maintains an awareness of current trends in the retail industry with a focus on product development.
- Acts as a resource for Casino Del Sol Resort policies, programs, services, and activities, and attends departmental and Casino Del Sol Resort meetings as required.
- Maintains confidentiality of proprietary information and protects Casino Del Sol Resort assets.
Requirements:
- Proficiency with cash registers, calculators, currency transactions, and point-of-sale systems.
- Ability to maintain the physical stamina required, including an ability to stand for long periods.
- Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
- Demonstrated track-record of providing excellent guest service.
- Ability to work any shift, weekends, holidays, special events, and overtime, as needed.
- Ability to work in a smoking environment.
- Must be able to obtain, maintain, and retain a valid gaming license.