Retail Sales Lead

1 week ago

Burlington, Massachusetts, United States Fabletics Full time
Job Description

Fabletics is seeking a Full-Time Retail Sales Lead at Burlington Mall in Burlington, MA.

Key Responsibilities
  • Provide a best-in-class retail store customer experience and support in sales and operations.
  • Enable customers to shop seamlessly between the website and retail stores using cutting-edge technology.
  • Work with the Store Manager, store supervisors, and a team of highly personable associates to help customers live their passion.
  • Drive customer engagement inside and outside the store environment through store events, promotions, and community projects.
  • Provide training and feedback on the Customer Experience Playbook and other performance expectations.
  • Work with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
  • Maintain store merchandising guidelines to make the store easy to shop and add value to the customer's purchase journey.
  • Actively participate in providing feedback to the Store Manager to continuously improve the business.
  • Meet or exceed store objectives in performance, productivity, efficiency, and quality standards.
  • Be a resource for general product knowledge to all customers and team members.
  • Maintain personal sales and achieve sales goals.
  • Maintain all safety and security standards and identify potential issues.
  • Unpack boxes for inventory as required.
Requirements
  • 1-year minimum of work experience in a retail environment.
  • Prior retail management experience is a plus.
  • Knowledge and familiarity of active lifestyle choices such as yoga, cycling, Pilates, weight training, running, and nutrition.
  • Ability to socially interact with customers, employees, and business partners inside and outside the store environment.
  • Ability to work with large teams.
  • Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
  • Comfort dealing with ambiguity and taking initiative when opportunities arise.
  • Familiarity with retail inventory and POS systems.
  • Self-motivated, a good communicator, and able to bring out the best in others.
  • Ability to multitask, set priorities, and work well under pressure.
  • Flexibility in work hours, open to working evenings, weekends, and national holidays.
  • This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
  • May occasionally involve stooping, kneeling, crouching, and climbing ladders.
  • Applicants must be 18 years of age or older.
About Fabletics

Fabletics is a globally integrated Operations and Services provider behind some of the fastest-growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. We help brands launch, scale, and grow across product categories and geographically. Our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that is unrivaled in the fashion industry.

Fabletics is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable law. At Fabletics, we champion a vibrant workplace culture that thrives on diversity and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all.

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