Claims Manager

3 weeks ago

Westerville, Ohio, United States Accident Fund Holdings, Inc. Full time
Job Summary

Accident Fund Holdings, Inc. is seeking a highly skilled Claims Manager to lead our Property Claims team. As a key member of our team, you will be responsible for managing the daily operations of the team, overseeing commercial property claims across the United States, and ensuring exceptional customer service and quality.

Key Responsibilities
  • Manage a unit of commercial property claim professionals
  • Lead claim team in support of department initiatives and strategies, case file handling, customer service, and quality
  • Consistently monitor workflows to maximize accuracy and efficiency
  • Maintain an acceptable level of service and customer satisfaction and retention
  • Effectively manage the quality review process
  • Develop unit goals, objectives, processes, procedures, and systems
  • Stay abreast of changes in commercial property claims case law and the regulatory environment
  • Identify team staffing needs and take necessary measures to ensure appropriate levels of service
  • Mentor employees and develop career paths with growth opportunities
  • Participate in development of annual departmental budget as needed
  • Participate in special projects and serve on committees as needed
Requirements
  • Bachelor's degree in a related field
  • Seven years of experience in a claim environment with demonstrated technical experience
  • Three years supervisory or leadership experience in claims required
  • Previous workers' compensation claim management with multi-jurisdictional experience preferred
  • Bilingual skills preferred
Skills and Knowledge
  • Knowledge of team-building and employee motivation theories
  • Demonstrated leadership abilities
  • Knowledge of laws, regulations, and compliance requirements related to workers' compensation insurance
  • Demonstrated technical knowledge of insurance administration, claims management, or relevant insurance expertise
  • Ability to work with and empower others on a collaborative basis to ensure success of unit team
  • Excellent oral and written communication skills
  • Knowledge of insurance and underwriting techniques, agency, and policyholder needs
  • Ability to effectively present budgetary and/or cost information and respond to questions as appropriate
  • Ability to establish workflows, manage multiple projects, and meet necessary deadlines
  • Ability and proficiency in the use of computers and company standard software specific to position
Working Conditions

Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description.

The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.

Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors.

It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $90,400 and $151,500.

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