Customer Service Coordinator

3 weeks ago


Livonia, Michigan, United States Pratt Industries Full time
Job Description:

The Customer Service Coordinator role at Pratt Industries plays a vital part in ensuring seamless order processing and customer satisfaction. As the primary point of contact for customers, you will be responsible for taking and processing orders, addressing inquiries, and resolving complaints in a timely manner.

Key Responsibilities:

  • Order Processing: Take and process customer orders efficiently, adhering to customer needs and plant production schedules.
  • Inventory Management: Monitor and maintain accurate inventory levels for all required products, updating records as necessary.
  • Customer Relations: Serve as the primary point of contact for customer inquiries, complaints, and issues, providing prompt resolutions and follow-up support.

Requirements:

  • Education: High school diploma or GED; preferably with 3 years' experience in a customer service or administrative role, preferably in a manufacturing environment.
  • Skills: Excellent communication skills, ability to perform basic arithmetic calculations, and proficiency in Microsoft Office Suite (Word, Excel).

Salary Estimate: $45,000 - $60,000 per annum, depending on location and experience.



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