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Client Services Analyst

2 months ago

Salem, Oregon, United States The Cincinnati Insurance Companies Full time

Job Overview

The Cincinnati Insurance Companies is seeking a dedicated Client Services Analyst within our Personal Lines Operations department. This role is pivotal in developing test matrices and test cases utilized during user acceptance testing for our PLD Diamond system.

Your Impact
In this position, you will play a crucial role in enhancing our services by:

  • Conducting thorough analysis of system requirements and documentation.
  • Rating and executing test cases that demand creativity, self-direction, and comprehensive system knowledge.
  • Documenting any defects identified during testing.
  • Validating the resolution of defects.
  • Investigating system-related issues and problems.
  • Analyzing data and generating reports.
  • Effectively communicating system workflows and processes to users.
  • Advocating for the workflow and business interests of agents.
  • Identifying and researching trends and issues among system users.

Required Skills and Qualifications
To succeed in this role, you should possess:

  • A strong technical aptitude.
  • Knowledge of personal lines, including coverages, forms, practices, and processes.
  • Proficiency in data analytics.
  • Excellent written and verbal communication skills.
  • A keen attention to detail.
  • Strong customer service and interpersonal skills.
  • A collaborative team-oriented mindset.
  • Initiative and a proactive approach.
  • Strong decision-making, logical thinking, and judgment abilities.
  • Demonstrated experience with Microsoft Excel.
  • Familiarity with Agile/Scrum methodologies.

Educational Background
A bachelor's degree is preferred; however, candidates with an associate's degree and relevant experience in Personal Lines insurance will also be considered.

Professional Development
We are committed to providing outstanding service and fostering strong relationships with our independent agents. Whether you are experienced in the insurance sector or new to the field, we support a lifelong learning approach, equipping you with the necessary tools and training to thrive as a respected insurance professional.

Benefits and Amenities
We value your commitment to delivering exceptional service and developing impactful solutions. To enhance the well-being and satisfaction of our associates, we offer a comprehensive range of benefits and amenities.

Commitment to Diversity
As a relationship-focused organization, we embrace and appreciate a diverse workforce. We are an equal opportunity employer, welcoming all qualified individuals without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, disability, or any other legally protected status.