General Manager
1 week ago
Hard Rock International is seeking a highly skilled and experienced General Manager to lead our cafe team. As a General Manager, you will be responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock's business objectives.
Key Responsibilities:- Manage the cafe in a sustainable manner that meets or exceeds agreed upon financial and other business goals.
- Attain a level of top-line sales performance that ranks as #1 in your market place competitive.
- Communicate a clear direction to your team by understanding the business' strengths, weaknesses and opportunities.
- Empower your team with a consistent mission regarding cafe goals to achieve desired results.
- Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards.
- Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe.
- Champion change, ensuring all local and company initiatives are implemented successfully.
- Foster an environment of customer advocacy in which all team members put the guest first in every interaction.
- Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking.
- Be responsive and hospitable to guest feedback from all sources, including social media and other channels.
- Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
- Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
- Actively nurture your team's development and advancement along well-defined career paths.
- Consistently demonstrate that you have an enduring passion for your own continuous learning and professional development.
- Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
- Bachelor's Degree in HRM or Culinary preferred.
- Strong leadership and interpersonal skills.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
- Genuine enthusiasm and aptitude for serving people.
- Excellent verbal and written communication skills.
- High level of business acumen and common sense.
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
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