Customer Service Bank Associate

1 month ago

Boonville, Missouri, United States BTC Bank Full time
About BTC Bank
BTC Bank is a community bank that values personal customer service. We maintain our tradition of excellence by providing courteous, professional banking services to our friends and neighbors.
We are proud of our roots in the past and prepared for growth in the future.

**Job Purpose:** Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.

Duties and Responsibilities:
  1. Assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, ATM and debit card usage and limits, checking and savings accounts transactions, funds availability, and check verification requests by third parties.
  2. Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
  3. Cross-sell bank products and services based on customer needs in accordance with the banks' program standards.
  4. Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.
  5. Process necessary paperwork to rebate customer service charges.
  6. Verify information on ATM/debit card applications to the information in customer database.
  7. Send exceptions to personal banking counselors for corrections.
  8. Update the system with messages regarding ATM/debit cards and service charge rebates.
  9. Balance customer checkbooks.
  10. Perform customer requested research, including printing statement and check copies.
  11. Input, maintain and/or delete ATM and debit cards within system.
  12. Transfer funds to cover customer overdrafts as directed by bank operations.
  13. Notify the research and adjustment coordinator of required adjustments as reported by customers.
  14. Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
  15. Distribute to customers and properly log all "hold statements" and check orders held by the bank.
  16. Act as backup to the receptionist, ATM/debit card coordinator and safe deposit vault attendant.
  17. Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
  18. Monitor the "bad address" report and attempt to track down customers and obtain updated information.
  19. Assist the operations processing specialist by verifying the accuracy of document images.
  20. Open, set timers and close the safe deposit vault utilizing dual control.
  21. Conduct call-backs to external check printing companies to verify customer information.
  22. Process lockbox payments, including deposit preparation and daily report transmission.
  23. Contact customers to obtain necessary signatures on items with missing or irregular signatures.
  24. Maintain the bank's files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.

Qualifications:
  1. High school diploma or equivalent.
  2. Previous cash handling experience preferred.
  3. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  4. Excellent computer proficiency (MS Office - Word, Excel and Outlook).
  5. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  6. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Estimated Salary Range: $35,000-$50,000 per year, depending on location and experience.

This position will be based at our Boonville, MO location, working 40 hours per week, including Saturday rotation.

About Working at BTC Bank:
We strongly support our local communities. To learn more about us visit www.btcbank.bank

Equal Employment Opportunity: BTC Bank is an equal opportunity employer committed to diversity and inclusion.

  • Customer Service Liaison

    6 days ago

    Boonville, Missouri, United States BTC Bank Full time

    About BTC BankAt BTC Bank, we're committed to providing exceptional customer service and building strong relationships with our community. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal.Job Overview:We're seeking a highly motivated and detail-oriented individual to join our team as a Customer Service...

  • Financial Services Associate

    6 days ago

    Boonville, Missouri, United States BTC Bank Full time

    About BTC BankBTC Bank is a forward-thinking community bank dedicated to delivering innovative financial solutions to our customers. As a Customer Service Representative, you'll be part of a team that's passionate about staying ahead of the curve and meeting the evolving needs of our community.Job Overview:We're seeking a highly motivated and adaptable...

  • Community Banking Representative

    3 weeks ago

    Boonville, Missouri, United States BTC Bank Full time

    About BTC BankBTC Bank is a community bank founded on traditional values of personal customer service.We maintain our commitment to excellent service by providing professional banking services to our friends and neighbors.Our continued tradition of serving our local communities maintains its standard of excellence today.Job Requirements:The ideal candidate...

  • Banking Support Specialist

    6 days ago

    Boonville, Missouri, United States BTC Bank Full time

    About BTC BankBTC Bank is a community-focused financial institution dedicated to delivering exceptional banking services to our friends and neighbors. As a Customer Service Representative, you'll be part of a team that's passionate about making a difference in our community.Job Description:We're seeking a highly skilled and customer-focused individual to...

  • Banking Support Specialist

    3 weeks ago

    Boonville, Missouri, United States BTC Bank Full time

    Key ResponsibilitiesThis role involves providing exceptional customer service, responding to customer inquiries, and resolving issues efficiently.You will work closely with other bank departments to ensure seamless customer experiences.Additional responsibilities include:Processing necessary paperwork for service charge rebates.Escorting bank personnel into...

  • Customer Service Representative

    3 weeks ago

    Boonville, Missouri, United States Central Bancompany Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Central Bancompany. As a Bank Teller, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide accurate, friendly, and professional service to customers...

  • Customer Service Associate

    3 weeks ago

    Boonville, Missouri, United States Loves Travel Stops & Country Store Full time

    **About the Role:**We are seeking a highly motivated and friendly customer service associate to join our team at Love's Travel Stops & Country Stores. As a retail sales team member, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with various tasks as needed.**Job...

  • Retail Banking Clerk

    4 weeks ago

    Boonville, Missouri, United States Caesars Entertainment Full time

    Retail Cashier OpportunityWe are seeking a highly organized and detail-oriented Cage Cashier to join our retail banking team at Caesars Entertainment - Isle of Capri Casino Hotel Boonville. In this role, you will be responsible for processing cash transactions, answering customer questions, and maintaining accurate records.Key Duties:Process cash...

  • Customer Service Representative

    1 month ago

    Boonville, Missouri, United States Wal-Mart Stores , Inc. Full time

    Company OverviewAt Wal-Mart Stores, Inc., we're committed to helping our customers save money and live better - anytime and anywhere. As a Sales Floor Associate, you play a major role in delivering exceptional customer service and ensuring our stores are clean, organized, and easy to navigate.SalaryThe estimated hourly wage for this position is...

  • Customer Service Representative

    3 days ago

    Boonville, Missouri, United States CMMG Inc Full time

    About UsCMMG Inc. is a leading firearms manufacturer dedicated to delivering high-quality products and exceptional customer service. Our commitment to quality, safety, and customer satisfaction drives our business forward.We are seeking a motivated and well-spoken Customer Service Associate to join our team. As a reliable and personable Customer Service...

  • Customer Service Specialist

    3 days ago

    Boonville, Missouri, United States Wal-Mart Stores , Inc. Full time

    About the Job: At Walmart, we're committed to providing our customers with an exceptional shopping experience. As a sales associate, you'll be responsible for ensuring that our customers receive the best possible service, from helping them find products to resolving any issues that may arise.Key Responsibilities:Walk up to 5 miles each day while fulfilling...

  • Customer Service Ambassador

    20 hours ago

    Boonville, Missouri, United States Loves Travel Stops & Country Store Full time

    We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities.Our CultureWe pride ourselves on delivering excellent customer service by providing efficient and friendly service in a fast-paced environment. Our team members...

  • Store Associate

    3 weeks ago

    Boonville, Missouri, United States Wal-Mart Stores , Inc. Full time

    Job Description:We are looking for a highly organized and detail-oriented individual to join our team as a Cashier & Front End Services associate. In this role, you will be responsible for providing excellent customer service and ensuring a seamless shopping experience for our customers.Duties and Responsibilities:Scanning items, explaining prices, and...

  • Customer Service Representative

    1 month ago

    Boonville, Missouri, United States Loves Travel Stops & Country Store Full time

    Loves Travel Stops and Country Stores is a leading travel stop and convenience store chain with over 630 locations across 42 states. As a Customer Service Representative, you will play a crucial role in ensuring that our customers receive exceptional service and high-quality products. Your primary responsibilities will include:Providing friendly and...

  • Cage Cashier Associate

    4 weeks ago

    Boonville, Missouri, United States Caesars Entertainment Full time

    Cash Handling ExpertiseWe are seeking a skilled Cage Cashier to join our team at Caesars Entertainment - Isle of Capri Casino Hotel Boonville. As a key member of our retail banking department, you will be responsible for handling various cash transactions and providing exceptional customer service.Key Responsibilities:Process cash transactions accurately and...

  • Customer Service Ambassador

    4 days ago

    Boonville, Missouri, United States Loves Travel Stops & Country Store Full time

    **About Us**Loves Travel Stops & Country Stores is a 60-year family-owned enterprise that creates an environment where team members can thrive. We drive the company forward, building a rewarding career with unmatched growth opportunities.**Our Mission**We provide fast, friendly, and accurate services for customers while maintaining clean places with friendly...

  • Customer Service Representative

    6 days ago

    Boonville, Missouri, United States H&R Block Full time

    As a Customer Service Representative at H&R Block, you will be responsible for delivering exceptional customer experiences to our clients. This includes greeting clients in a personalized and friendly manner, matching them with the best-suited tax professional, and scheduling appointments according to their preferences.You will also be responsible for...

  • Cash Handling Specialist

    3 weeks ago

    Boonville, Missouri, United States Central Bancompany Full time

    Overview:We are a dynamic financial institution dedicated to providing exceptional service to our customers. Our mission is to deliver innovative banking solutions that meet the evolving needs of our community.Job Summary:We are seeking a highly motivated Customer Support Associate to join our team at Central Bancompany. As a Customer Support Associate, you...

  • Cashier and Customer Service Specialist

    5 days ago

    Boonville, Missouri, United States Caesars Entertainment Full time

    We are seeking a highly skilled and detail-oriented individual to fill the role of Cage Cashier at Caesars Entertainment. This position offers a unique opportunity to work in a fast-paced environment where no two days are ever the same. With an estimated salary range of $40,000 - $58,000 per year, you will have the chance to develop your skills and expertise...

  • Customer Order Fulfillment Specialist

    3 weeks ago

    Boonville, Missouri, United States Walmart Full time

    Do you want to be part of a dynamic team that provides excellent customer service?We are seeking highly motivated Sales Associates to join our team at Walmart!As a Sales Associate, you will be responsible for providing exceptional customer service, processing customer orders, and ensuring that customers leave the store satisfied.Key Responsibilities:- Review...