Community Banking Representative

3 weeks ago


Boonville, Missouri, United States BTC Bank Full time
About BTC Bank
BTC Bank is a community bank founded on traditional values of personal customer service.

We maintain our commitment to excellent service by providing professional banking services to our friends and neighbors.

Our continued tradition of serving our local communities maintains its standard of excellence today.

Job Requirements:
The ideal candidate will have a high school diploma or equivalent and previous cash handling experience.

Responsibilities:
  1. Respond to customer inquiries via telephone and face-to-face meetings.
  2. Assist customers with routine account-related requests.
  3. Cross-sell bank products and services based on customer needs.
  4. Process necessary paperwork for service charge rebates.
  5. Verify information on ATM/debit card applications.
  6. Send exceptions to personal banking counselors for corrections.
  7. Update the system with messages regarding ATM/debit cards and service charge rebates.
  8. Balance customer checkbooks.
  9. Perform customer requested research, including printing statement and check copies.
  10. Input, maintain and/or delete ATM and debit cards within system.
  11. Transfer funds to cover customer overdrafts as directed by bank operations.
  12. Notify the research and adjustment coordinator of required adjustments as reported by customers.
  13. Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
  14. Distribute to customers and properly log all "hold statements" and check orders held by the bank.
  15. Act as backup to the receptionist, ATM/debit card coordinator and safe deposit vault attendant.
  16. Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
  17. Monitor the "bad address" report and attempt to track down customers and obtain updated information.
  18. Assist the operations processing specialist by verifying the accuracy of document images.
  19. Open, set timers and close the safe deposit vault utilizing dual control.
  20. Conduct call-backs to external check printing companies to verify customer information.
  21. Process lockbox payments, including deposit preparation and daily report transmission.
  22. Contact customers to obtain necessary signatures on items with missing or irregular signatures.
  23. Maintain the bank's files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.

Work Environment:
This position will be based at our Boonville, MO location, working 40 hours per week, including Saturday rotation.

About BTC Bank:
We are proud of the roots of our past and prepared for the growth in our future.

Our company culture is built on a foundation of respect, integrity, and teamwork.

As an equal opportunity employer, we strive to create a diverse and inclusive workplace environment that promotes collaboration, innovation, and success.

To learn more about us visit www.btcbank.bank

Salary Range: $45,000-$60,000 per year, depending on experience and qualifications.

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