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Technical Support Specialist

2 months ago

Le Chesnay, Île-de-France, United States ATTAINX INC Full time
Job Overview

Position Title: Technical Support Specialist

Location: Randolph AFB

Clearance Requirement: Must be a US Citizen eligible to OBTAIN a DoD Secret Clearance

ATTAINX INC is seeking a skilled Technical Support Specialist to assist our government client in providing exceptional IT support. The ideal candidate will deliver prompt and effective Tier 1/2 assistance in resolving hardware (desktops, laptops, mobile devices), network, email, application, and general operational issues. This role also encompasses support for audio and video teleconferencing systems.

Key Responsibilities:

  • Deliver Tier 1 & 2 on-site and remote technical assistance and IT support tailored to the computing and network requirements of end users. Collaborate with Client Systems Technicians (CST) and Functional System Administrators (FSA).
  • Provide support for MacOS and Windows 10 as per the Air Force approved Standard Desktop Configurations (SDC). Additionally, assist with Android and Apple mobile device operating systems and approved MS Office software (including 2013/2016/O365).
  • Oversee Local Area Network (LAN) infrastructure, server hardware, and software platforms, ensuring smooth operation and configuration of the software environment and hardware/operating systems.
  • Assess and mitigate potential information assurance security risks.
  • Ensure Video Telephone Conference (VTC) systems meet audiovisual readiness standards, excluding the setup of VTC appointments or conferences.
  • Utilize experience in collaborating with external agencies (such as base- and enterprise-level IT support organizations) to resolve technical challenges.
  • Manage user accounts on the AFIN NIPRNet local area network (LAN), including processes for adding, deleting, and modifying user accounts.
  • Conduct hardware maintenance and troubleshooting tasks.
  • Perform network/system administrator functions, managing operating systems, application software, network interfaces, virus scanning software, and printer services. Install and configure system hardware and software.
  • Assist users with requested backups, file transfers, and data restoration to workstations.
  • Document, track, and resolve all technical issues using the AF Approved Process (Air Force Remedy) and any internal ticketing systems.

Qualifications:

  • A minimum of three (3) years of Help Desk experience is required.
  • Must possess a DoD 8570 IAT-II Certification, such as:
    • Security+CE
    • CCNA Security
    • CySA+
    • GICSP
    • GSEC
    • CND
    • SSCP
  • Familiarity with iOS devices (Apple iPhone and iPads) is essential.
  • Must be a US Citizen eligible to OBTAIN a DoD Secret Clearance.